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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. It’s a simple and strategic way to properly optimize funnels.