Remove Abandon rate Remove Big data Remove call center professionals Remove Chatbots
article thumbnail

Contact Center Trends 2021: The CX Watershed

Fonolo

Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.