Abandon rate Benchmark Groups virtual call center 
JustCall
NOVEMBER 23, 2022
For a call center, there are several KPIs that affect business and customers. We can group call center reporting KPIs into three categories, ones that affect the business, customers, and process. A high abandonment rate, anything above 10%, indicates you have long waiting times and need more agents for a shift.
aircall
DECEMBER 16, 2016
However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.
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aircall
DECEMBER 16, 2016
However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.
aircall
DECEMBER 16, 2016
However, as virtual call center software becomes more accessible and more inclusive , the process is decreasingly restricted to large call centers with dedicated departments. For instance, call center phone solutions are becoming lighter, more agile, and available even to companies with very small call centers.
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