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2023 Customer Service Statistics for Contact Centers

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Source: Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy 5 Popular Customer Service Benchmarks On average, a 1% improvement in First Call Resolution (F.C.R.) Thanks to the rise of AI and other emerging technologies, contact centers can provide personalized experiences and resolve issues quickly.

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150+ Revealing Customer Service Statistics for 2022

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On average, a 1% improvement in First Call Resolution (F.C.R.) Nearly that many again have used a virtual agent or chatbot on their smartphone. 75% of consumers will still choose to interact with a real person even as the technology for automated solutions improves. 5 Popular Customer Service Benchmarks.