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Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 22, 2023

This is an excellent approach for enhancing the customer experience while also developing a corporate culture based on the quality of service provided by your contact center. It is one of the most typical criteria assessed in contact center support services. How to decrease the Abandonment Rate ?

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
article thumbnail

Voice Channel: What Are The Most Important KPIs And How To Improve Them?

NobelBiz

FEBRUARY 15, 2023

This is an excellent approach for enhancing the customer experience while also developing a corporate culture based on the quality of service provided by your contact center. It is one of the most typical criteria assessed in contact center support services. How to decrease the Abandonment Rate ?

Abandon rate 52
Abandon rate Average Handle Time Contact Center Abandon Call 52
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