Remove Abandon Call Remove Automatic Callback Remove Consulting Remove Customer centricity
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6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

The solution is to keep your call center from causing customer dissatisfaction and disappointment. The completely web-based system that was previously set up allows you to have constant visibility over all calls received and placed on hold. As we’ve seen, such knowledge is a key component of the customer-centric approach.