Abandon Call Abandon rate Customer retention virtual call center 
JustCall
NOVEMBER 23, 2022
Call Summary Report : Shows details about all incoming calls in a specific time period, including data such as the number of answered calls, talk time, agent picking speed, abandoned calls, etc. This includes the likelihood of a customer recommending your products or services to someone else.
JustCall
JANUARY 5, 2021
Call Abandonment Rate. The number of callers that hang up before connecting with an agent is a measure of your call abandonment rate. It can be very frustrating for customers to wait before they speak with an agent. Monitor call center traffic regularly to identify the peak activity time.
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