Remove 2030 Remove Banking Remove Chatbots Remove industry standards
article thumbnail

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

These channels include self-service, chatbots, instant messaging, texting, support threads, and more. Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title. The Contact Center of 2030.