Top 10 Call Center Trends To Follow For 2023
NobelBiz
FEBRUARY 21, 2023
Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023. Omnichannel call centers have increased the viability and use of advanced call center analytics. Also driving this trend is real-time analytics. It has been growing at a CAGR of 20% since 2021!
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