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11 Must Know Call Center Terminologies- A Guide!

Hodusoft

MAY 10, 2023

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

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Industry Report: State of the Contact Center 2022

Fonolo

JANUARY 18, 2022

Not only were agents dealing with the same problems as everyone else — fear of COVID-19 safety, loss of income in the family, illness or death of family members — they also had to empathize with the customers that called the call center. How to Foster Agent Engagement in a Hybrid Contact Center.

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