2025 Cloud contact Customer Care Self service 
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
Serenova
FEBRUARY 3, 2020
Cloud and contact center-as-a-service (CCaaS) will grow at nearly 15% year-over-year through 2025, according to MarketWatch. Credit that to the CCaaS benefits for any size contact center, including unified experience, seamless omnichannel interactions, improved data analytics and cost efficiencies. Self-service.
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