Steering the Shift to Conversational IVR
TechSee
NOVEMBER 19, 2019
This negative experience causes severe frustration – 27% of consumers say they have abandoned calls to a company because they encountered an IVR. Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes. But times are changing.
19 
Let's personalize your content