2024 Feedback Interactive Voice Response Multichannel 
Hodusoft
JANUARY 3, 2024
CCaaS platforms often include features designed to enhance the customer experience, such as intelligent routing, personalized interactions, and multichannel support. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.
Hodusoft
JANUARY 1, 2023
When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Depending on the caller’s response, the agent can mark the status as resolved or open or needs follow-up. Things to consider when choosing a call center software.
Expert insights. Personalized for you.
59 
Let's personalize your content