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Contact Center Analytics And Reporting: What to Measure!

JustCall

However, with cloud contact center reporting software, it is possible to improve the levels of customer service and call center efficiency significantly. The application of analytics software and finetuning it to respond to business needs may take time, but it can be done steadily.

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Embracing the Future: Leading Trends in Outbound Call Centers for 2024

NobelBiz

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.