2013, Abandon rate and Average Handle Time

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2013

Abandon rate

Average Handle Time

Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Reducing Abandonment Rate ( read the success story ). Improving Average Handle Time (AHT).

Contact Center

Contact Center Gamification Call Center Average Handle Time

What is an Inbound Call Center? (3 Skills the Best Ones Have!)

Babelforce

SEPTEMBER 3, 2020

Average Handling Time (AHT). The average duration of a customer interaction. Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ). Abandon Rate. Abandon rate is simply the proportion of customers who give up while waiting to reach the right resource (generally an agent.).

Call Center

Call Center Abandon rate APIs Interactive Voice Response

Customer Contact Central

Contact Center Trends 2021: The CX Watershed

What is an Inbound Call Center? (3 Skills the Best Ones Have!)

Stay Connected