Remove 2011 Remove Call Center Remove Call center experience Remove Journey mapping
article thumbnail

100+ Customer Experience Stats to Prepare for 2023

CCNG

(Accenture, 2018) By industry, supermarket chains provide the best customer experience, while TV and Internet service providers provide the worst. times more likely to have CX efforts in marketing not primarily focused on the path to purchase but on the journey after acquisition. Qualtrics, 2022).