2011 Call Center Call center experience Customer Service 
Fonolo
OCTOBER 10, 2017
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire way to fall out of favor with a customer is to leave them on hold for more than a few minutes. The solution to hold-time is to offer a call-back as an alternative. Call-Backs Becoming More Common.
CCNG
OCTOBER 19, 2022
(Gartner, 2022) Customer experience is a ‘significant’ or ‘critical’ priority for 69% of organizations. 77% have a centralized customer experience group, and 68% have a senior executive in charge of customer experience across products and channels. Qualtrics, 2022). Temkin, 2018).
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