2011, Average Handle Time, Call Center and Call center experience

Survey Data Shows Call-Back Popularity Growing

Fonolo

OCTOBER 10, 2017

Today’s demanding consumers have high expectations when it comes to the call center experience. The solution to hold-time is to offer a call-back as an alternative. Our goal is to see every call center offer call-backs, so that no one has to wait on hold ever again.

Surveys

Surveys Call Center Average Handle Time Contact Center

Customer Contact Central

Survey Data Shows Call-Back Popularity Growing

Webinars

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