This is What Exceptional Customer Service Looks Like In 2018
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. Organic Mobile Experiences Blur Channel Lines.
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