While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region.
In this eBook, we’ll explore four key elements to look out for when choosing a contact center:
- Information Security
- Reliable Connectivity
- Positive Agent Experiences
- Business Continuity
Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster.
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