The 2022 Customer Contact Central MVP Awards!

Customer Contact Central brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.

Nominate an Article here:

 

CATEGORIES

Awards will be given for articles covering the following categories:

Customer Service

Coaching and Culture

AI and Machine Learning

Contact Center Operations

Other

Audience Size

Every day, our articles are read by an audience of over 36,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.

But 2022 is coming to an end and we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.

You can represent these 36,000 readers. Cast your vote and let us know what you like to see!

Judging Criteria

We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.

PROCESS AND TIMING

Submitting content for consideration

To nominate an article, please fill out the Typeform above. Articles must have been published between October 18th, 2021 and October 12th, 2022 to be eligible.

Nominations are open until October 12th. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.

Voting

Finalists will be announced on November 11th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 28th. Winners will be announced on December 14th.

Program Committee

Meet our expert panel of judges!

Laura Sikorski

Contact Center Consultant

Laura Sikorski is a recognized expert in Call/Contact Centers, Project/Program Management and Business Operations. She has worked with hospitals, utilities, automobile manufacturers and numerous other industries across the nation. The Call/Contact Center policies, procedures, technology improvements, training programs and implementation plans developed by Laura have improved operational excellence. They have enabled staff to proactively anticipate customer needs to resolve all issues through consistency and product knowledge and ensure employees are consistently meeting and/or exceeding customer expectations and satisfaction.

Matt Beckwith

Contact Center Geek

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales contact centers. His passion for customer service and customer experience, technology, and professional development has led him to leading contact centers in the telecommunications, financial services, healthcare, and home services industries. Matt serves as a steering committee member for the Northern California Contact Center Association, writes at contactcentergeek.com, and tweets from @mattbikewith.

Lon Hendrickson

Executive Director, CCNG Magnet Program

Lon Hendrickson is Executive Director of the CCNG Magnet Program. Lon is a 25-year veteran in the contact center and customer care industry and has held executive positions with respected industry groups and associations, solution providers, and consulting firms. He has written numerous industry white papers, is host of CCNG's Perspectives on Leadership webcast series, and author of the Celebrating Contact Center Excellence blog.

Steve Digioia

Customer Experience Expert and Speaker

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia shares real-world tips and tactics to improve your customer service, increase employee morale, and provide the experience your customers desire. As a certified trainer, author & speaker, Steve has been recognized as a 4-time “World’s Top 30 Customer Service Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @SteveDiGioia.