The 2018 Customer Contact Central MVP Awards!

Customer Contact Central brings together the best content from hundreds of industry thought-leaders. These awards will recognize the Most Valuable Posts as judged by our readers, award committee, and our machine intelligence and social media. We will recognize the posts that provide the highest value to industry professionals - useful and actionable information, that is tactical or strategic in nature, providing either long-term or short-term value.

CATEGORIES

Awards will be given for articles covering the following categories:

Audience Size

Every day, our articles are read by an audience of over 45,000 people on our site and newsletter. We use our machine intelligence and social media, bolstered by our editorial team, to curate this content.

But 2018 is coming to an end and we want to know: of all of our articles, which are the best of the best? Our machine intelligence, social media, and editors can get us close. But we want that extra special touch that comes from beloved reader feedback.

You can represent these 45,000 readers. Cast your vote and let us know what you like to see!

Judging Criteria

We're judging posts that we see to provide the highest value to industry professionals. Does your article include useful and actionable information? Is it tactical or strategic? Does it provide short- or long-term value? Those are the types of questions our judges will be asking themselves.

PROCESS AND TIMING

Submitting content for consideration

To nominate an article, please email a link of it to Nick Rodriguez with "2018 Customer Contact Central MVP nomination: (category)" as the subject line. Articles must have been published between October 1st, 2017 and October 1st, 2018 to be eligible.

Nominations are open until October 26th. After that, our panel of judges will review the nominations and narrow them down to a list of finalists for each category.

Voting

Finalists will be announced on November 14th. Once finalists are announced, we will open up voting to our readers. Voting ends on November 27th. Winners will be announced December 3rd.

Program Committee

Meet our expert panel of judges!

Lon Hendrickson

Executive Director, CCNG Magnet Program

Lon Hendrickson is Executive Director of the CCNG Magnet Program. Lon is a 25-year veteran in the contact center and customer care industry and has held executive positions with respected industry groups and associations, solution providers, and consulting firms. He has written numerous industry white papers, is host of CCNG's Perspectives on Leadership webcast series, and author of the Celebrating Contact Center Excellence blog.

Matt Beckwith

Contact Center Director, Clark Pest Control

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. His passion for customer experience, technology, leadership, and professional development has led him to his current role leading customer contact operations for Clark Pest Control, one of the largest and most successful pest control companies in the US. Matt serves as a steering committee member for the Northern California Contact Center Association, writes at contactcentergeek.com, and tweets from @mattbikewith.

Myra Golden

Customer Experience Designer

Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley and other brands. Before becoming the go-to trainer for the world’s biggest brands, Myra was the Global Head of Consumer Affairs for Thrifty Rent-a-Car System, and she was named one of the top 100 Rising Stars by Travel Agent Magazine for her landmark work in leading her team to restore customer confidence after service failures. Myra has a master’s degree in human relations and a bachelor’s degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.

Steve DiGioia

Customer Experience Expert and Speaker

With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve uses storytelling to share real-world tips and tactics to improve customer service, increase employee morale and provide the experience your customers’ desire. Recently voted one of the “World’s Top 30 Customer Service Professionals” by Global Gurus.org and a “Top 50 Customer Thought Leader” by ICMI, Steve continues his pursuit of excellence on his award-winning blog. Follow Steve on Twitter @SteveDiGioia