So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line.
The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale.
In this webinar, she’ll cover:
- Essential questions to ask yourself when evaluating your tech stack
- How to instill a cohesive communication tone across your various customer-facing departments
- Tips for empowering your team to crush the end-to-end customer communication experience
May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT