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Customer Contact Central MVP AWARDS

2019

Customer Contact Central

MVP AWARDS

CATEGORY:

COACHING AND CULTURE

Thanks, we've saved your vote.

WINNERS

1

When Culture Walks the Talk

Dr. Debra Bentson
2

How to Engage Gen Z in the Contact Center

BlueOcean
3

9 Purposeful Leadership Traits for Call Center Leaders

Greg Alcorn

FINALISTS

4

Continuous Learning in an Age of Continuous Turnover

Contact Center Pipeline
5

Break Down the Silos in your Contact Center: Rally your Agents around a Common Purpose and Keep them Engaged

SharpenCX
6

Training Contact Center Agents to Display Empathy: Nature or Nurture?

Transparent BPO
7

The 4 Stages of Call Coaching Proven to Boost Appointment Setting

CallSource Insights
8

How to Recruit and Retain Contact Center Talent

The Northridge Group
9

Why Building Strong Internal Partnerships Is Critical to the Success of Contact Centers and Their Leadership Teams

Serenova
10

8 Effective Ways to Motivate Your Customer Service Team

InGenius
11

7 Skills Mastered by Successful Contact Center Supervisors

The Call Center School
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