CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

SaaS 52

SaaS Management Transportation Analytics 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. For example, Ahrefs’s blog post about how to find the keywords your competitors rank for features multiple product screenshots throughout.

SaaS 77

SaaS Marketing Sales 77

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: QA Is Not the Punishment Department appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: The Age of the Anti-Script appeared first on NobelBiz®.

Scripts 52

Scripts SaaS Coaching 52

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

ClientSuccess

MARCH 23, 2021

For most CSMs – and SaaS organizations in general – the work from home era is officially here, and has been for a while. Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees.

SaaS 65

SaaS Personalization Accountability Sales 65

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 64

SaaS Calibration Enterprise Customer retention 64

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: The Golden Age of the Contact Center appeared first on NobelBiz®.

Contact Center 52

Contact Center SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: Will AI Augment or Replace Your Agents? appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: Sentiment Analysis and What to Do with It appeared first on NobelBiz®.

SaaS 52

SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO: What If You Could Have Real-Time Conversation Analytics? appeared first on NobelBiz®.

Analytics 52

Analytics SaaS Coaching 52

NobelBiz

JULY 22, 2021

Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). The post VIDEO & ARTICLE: The Future of Post-Call Analysis in Contact Centers appeared first on NobelBiz®.

Contact Center 52

Contact Center SaaS Coaching 52

CustomerSuccessBox

MARCH 11, 2019

We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ? ? ?. However, there are 4 important customer onboarding metrics that every SaaS company should measure. I have used the word “milestone” in this blog before. The post 4 customer onboarding metrics that SaaS companies should measure!

Metrics 88

Metrics SaaS Marketing Sales 88

ShepHyken

SEPTEMBER 4, 2023

Check Out These 5 Strategies to Fix It by The Drum (The Drum) In this article, Depositphotos, one of the world’s leading platforms for stock images, videos and music, explains key principles behind customer retention and share some tried-and-true ideas on how to improve your customer retention rate (CRR) using visuals.

Customer Service 168

Customer Service Customer retention SaaS Best practices 168

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Then, make it manageable.

Education 52

Education SaaS Real estate Self service 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Video content and ads.

B2B 116

B2B Journey mapping SaaS Engineering 116

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. In the previous blog , we covered the first topic of discussion: Moving from reactive support to proactive success. Here is the complete video of the discussion: ?.

SaaS 66

SaaS B2B Education Metrics 66

CustomerSuccessBox

MAY 6, 2021

When selecting any Customer Retention Software, it’s important to find out about their training offerings- is it live or pre-recorded how-to videos. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Onboarding process at CustomerSuccessBox.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Here are six examples to help inspire you: 1. Easy and effective!

Sales 75

Sales Marketing SaaS Construction 75

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Communication can be via call, video conference or via email.

Best practices 40

Best practices Customer retention SaaS Metrics 40

Mindtouch

MARCH 14, 2017

The post Top Two Secrets to Customer Success in SaaS appeared first on MindTouch Blog. #CustomerSuccess is vital to your company’s ability to scale @catherineblckmr @OracleMktgCloud Click To Tweet.

SaaS 77

SaaS Customer advocacy Self service Best practices 77

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Video tutorials and transcripts. Video tutorials: Vidyard.

Enterprise 104

Enterprise Customer Support SaaS Sales 104

aircall

AUGUST 18, 2022

SaaS Tools. Some teams use Loom for asynchronous video communication, while others use Miro , LucidCharts , or Draw.io Most Aircall onboarding takes place on it, with videos showing you how each department works, but it doesn’t stop there. Other SaaS Tools. The Atlassian suite. Harvestr.io

SaaS 62

SaaS Engineering APIs Management 62

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 96

Education SaaS Accountability Enterprise 96

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). 1: SuccessHACKER. Source: HootSuite.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

ShepHyken

JULY 28, 2023

Or want to know about other businesses using a particular SaaS product they’re considering. Social proof in marketing is about providing reassurance—evidence and information demonstrating other people (or businesses) successfully using your brand. A case study can help address these (e.g., Video is always popular!) What format?

voip 156

voip Marketing SaaS Personalization 156

Amity

DECEMBER 9, 2016

The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

Nicereply

JUNE 17, 2021

As a B2B SaaS company that works with organizations to provide employee programming, recognition incentives, and rewards, our Customer Success team fields a range of inquiries. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”.

Feedback 105

Feedback SaaS B2B Education 105

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Education 78

Education SaaS Accountability Enterprise 78

Momentum Telecom

NOVEMBER 14, 2022

We’ll dive into the differences between MPLS and SD-WAN, and how you can find the best fit for your business, in this blog. Increased reliance on cloud and software as a service (SaaS) applications often results in high latency and slow, laggy connections. . But how can you be sure which is right for your business?

Transportation 98

Transportation SaaS Technology 98

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. The community posts content, videos, CSM templates, reviews, and announcements of events and fundraisers.

Best practices 116

Best practices SaaS B2B Marketing 116

CustomerSuccessBox

MARCH 18, 2020

Video calls : We live in the age of Zoom , Google Hangouts and Webex. So you have no excuses for not doing a video call with your customers. Make sure all your meetings, business reviews are via video so that you are virtually present in the room and that makes a great substitute for not being able to travel.

Management 115

Management SaaS Upselling Accountability 115

SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 74

Management SaaS Virtual Agent Automotive 74

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52