ShepHyken

MARCH 1, 2019

Business owners and their marketing teams understand that video is essential. One of the freshest ways to communicate with customers and potential ones is the use of video not only by marketing teams but in the entire operations of a company. The reason for this is simple.

Customer Experience 264

Customer Experience Chatbots Big data Marketing 264

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Feedback 118

Feedback Surveys Best practices Accountability 118

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

Marketing 121

Marketing Management Customer Experience Customer Service 121

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Enterprise 52

Enterprise Analytics Marketing Sales 52

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

ShepHyken

JULY 19, 2019

Not to mention a gigantic, continually growing, amount of information, images, videos and reviews for people to be influenced by… Consumers are consequently less patient and less forgiving. Brands only have one shot to get the customer experience right. There are too many options today. Too many products that perform a similar function.

Customer Experience 238

Customer Experience Technology Personalization 238

ShepHyken

JUNE 28, 2019

The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. But a contact center employee won’t become a superagent organically.

Contact Center 277

Contact Center Self service Banking Airlines 277

ShepHyken

JULY 28, 2017

For instance, because of the ease and proliferation of recording and sharing video, Facebook has inserted a feature at the top of the new version of their app. The post Guest Blog: Becoming a Blockbuster? The feature allows you to easily capture Your Story to share with your friends. appeared first on Shep Hyken.

Consulting 198

Consulting Consulting Marketing Customer Experience 198

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works.

Contact Center 78

Contact Center Management 78

Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Contact Center 78

Contact Center Management 78

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Jon Arnold

AUGUST 23, 2023

This is the latest follow-on from that trip - a video interview with me during the event, by Nicolas Charbonnier. He’s a well-known video blogger - and posts prolifically about tech, especially endpoints, on the ARMdevices.net website. I’d rather you just watch the interview, and if you do, would love to hear your thoughts!

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Nicereply

OCTOBER 21, 2021

When are “Ums” while recording a video ok, and when should it not be used? You can use video to bridge these gaps. Susana de Sousa , Senior Manager of Customer Support at Loom , believes that adding video across all support services can improve customer communication. Google Podcasts.

Scripts 98

Scripts Customer Support Personalization Customer Experience 98

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. You might also be interested in these posts: The benefits of bringing video into the contact centre. blog post here ?on

Self service 104

Self service Marketing Management Customer Service 104

ShepHyken

JUNE 8, 2018

Users of our photo and video editors are looking to actualize all sorts of unique ideas visually and they come with many questions (hundreds every day). Speed controls — ability to slow down or speed up video — were the missing ingredient for many, and a user chorus asked for it to be added to the app’s tool arsenal. Do You Know Yours?

Customer Support 188

Customer Support Brand ambassadors Scripts Customer Care 188

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Cisco - Contact Center

NOVEMBER 22, 2023

I walked out of that testing center with tears streaming down my face, just like Chris Gardner… Read more on Cisco Blogs Back in 2007, after months of intensive studying, I passed my first Cisco certification exam: the CCNA.

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ShepHyken

DECEMBER 21, 2018

Customers need images, videos and graphics to understand the resolution to their problems. The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. Offering a wide variety of options enables customers to choose what’s most convenient for them. Implement multimedia.

CRM 236

CRM Best practices Customer Service Metrics 236

Tethr

DECEMBER 29, 2020

Here are our top ten blogs of 2020: 10. Any list of our top ten blogs would be incomplete without mention of our partnership with J.D. Coming in at #7 on our “top ten blogs” list, this blog discusses what metrics to look at in order to take real actions that create real high-value business outcomes. .

Analytics 73

Analytics Call Center Enterprise Sales 73

Jon Arnold

OCTOBER 18, 2022

Last week sure was a whirlwind, starting with the NICE Analyst Summit in Marrakesh (blog to come, but I shared different sets of photos on LinkedIn and Facebook), then a quick exit to London for UC Expo.

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JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

ShepHyken

AUGUST 10, 2018

Have you ever gone down a rabbit hole of suggested videos on YouTube? Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Or maybe you’ve lost yourself in a thread of related products on Amazon (regretfully).

Analytics 168

Analytics Upselling Banking CRM 168

ShepHyken

NOVEMBER 29, 2019

While VR provides an immersive 3D display, AR projects 3D images onto live video allowing customers to get an idea of the final picture before it is even built. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Read Shep’s latest Forbes article: .

Technology 327

Technology Customer Experience Complaint resolution Gamification 327

VirtualPBX

JUNE 3, 2021

We’ve been waiting for this a long time, and it’s finally here: Our VirtualPBX Mobile Softphone can connect to video conferences on our platform. This means you can now take our Video Conferencing feature with you anywhere. Start Your Own Video Conference. Start Using Your Video Conferencing App. Invite Participants.

Personalization 98

Personalization Management 98

NobelBiz

MARCH 24, 2022

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs. And one of the most influential actions to do this is proper training and Richard's 30' technique.

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Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations. ClientSuccess.

Customer Service 80

Customer Service Coaching Education Best practices 80

Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Jon Arnold

JUNE 17, 2021

If you follow my blog, you’ll know I’ve been on a roll lately with Onalytica, being included in two of their recent “Who’s Who?” They also featured me in this Q&A interview , which now includes an embedded link to the video segment, which you can also watch down below.

Technology 69

Technology 69

NobelBiz

MARCH 24, 2022

The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®. The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary.

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95

CSM Magazine

DECEMBER 28, 2021

Customer service videos build brand equity by engaging customers and answering questions about minor issues. These videos free up time for you and your support team to focus on more pressing issues that may require more technical expertise to handle. That said, your videos must be packed with value and straight-to-the-point.

Customer Service 59

Customer Service Scripts Best practices Marketing 59

Enghouse Interactive

SEPTEMBER 29, 2020

AI Makes It Possible (Blog Series). Blog #1 of 4: The Customer Experience. Each engagement must be a positive experience, quick, seamless, and painless, regardless of the channel or channels they choose to use – voice, SMS, video, email, social media, or any combination thereof. . Customer Perception = Their Reality. What is it?

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! Video enablement: either use internally to manage remote agents, or externally for communications with customers. 43% using video for customer interactions, and 67.2% say video is vital for managing remote employees. Better Together to Optimize CX. .

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. Messaging and video are rapidly replacing calls, especially with younger generations.

Contact Center 122

Contact Center Self service Analytics Banking 122