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How to Boost Your Quality Monitoring with Calibration – And Why You Must

Myra Golden Media

What I did is I began meeting weekly with my supervisors to calibrate. Calibration is simply: To check, adjust, or determine by comparison with a standard (the graduations of a quantitative measuring instrument): calibrate a thermometer. To make corrections in; adjust: calibrated the polling procedures to ensure objectivity.

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How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole. You must assist the call center in ensuring the accuracy of its quality measurement procedures.

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Customer Quality Assurance – Call Calibration: Comprehensive Guide

SQM Group

This blog provides a comprehensive guide on the importance of call calibration, including tips on conducting sessions to help agents improve customer service.

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How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

Calibration sessions serve this purpose for call centers.Read more from our article. The post How To Set Up Excellent Call Center Calibration sessions? When doing live or recorded listening sessions, it is crucial to routinely share your comments with supervisors. appeared first on NobelBiz®.

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How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

With the help of AI and voice data, conversations can be broken down and analyzed, helping businesses make changes to calibrate these conversations and ultimately improve outcomes. Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service.

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5 Tips for Live & Recorded Call Calibration

LiveVox

The post 5 Tips for Live & Recorded Call Calibration appeared first on Livevox. The results would probably be pretty messy because there wa sno quality program ensuring accuracy and consistency, right? The same holds true for your call center agents and the call monitoring processes you use. […].

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CallMiner Product Innovation Series: February 2023

Callminer

release, including introducing new calibration features that empower organizations to continue advancing their automation journeys. Bruce McMahon, VP of Product, highlights updates from the 2023.02