JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. Knowing those things is going to enable your sales and marketing team to draw more effective campaigns. Know Your Target Audience. What size are they?

B2B 52

B2B SaaS B2C Sales 52

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world – where users rely on technology to make their life easier – if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Then, make it manageable.

Education 98

Education SaaS Real estate Self service 98

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

SaaS 52

SaaS Management Transportation Analytics 52

ClientSuccess

MARCH 23, 2021

For most CSMs – and SaaS organizations in general – the work from home era is officially here, and has been for a while. Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees.

SaaS 65

SaaS Personalization Accountability Sales 65

Help Scout

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. For example, Ahrefs’s blog post about how to find the keywords your competitors rank for features multiple product screenshots throughout.

SaaS 77

SaaS Marketing Sales 77

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

B2B 116

B2B Journey mapping SaaS Engineering 116

CustomerSuccessBox

MARCH 11, 2019

We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ? ? ?. As you know, the importance of post sales functions is increasing in the subscription economy. However, there are 4 important customer onboarding metrics that every SaaS company should measure. Time to Value. Milestones Completed.

Metrics 88

Metrics SaaS Marketing Sales 88

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. In the previous blog , we covered the first topic of discussion: Moving from reactive support to proactive success. Here is the complete video of the discussion: ?.

SaaS 66

SaaS B2B Education Metrics 66

ChurnZero

NOVEMBER 18, 2021

But in the SaaS world—where users rely on technology to make their life easier—if users have to fight to understand the tools that were purchased to help them, they can quickly lose faith in them. That’s why customer education is absolutely essential to preventing churn in SaaS businesses. Then, make it manageable.

Education 52

Education SaaS Real estate Self service 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Video tutorials and transcripts. Video tutorials: Vidyard.

Enterprise 104

Enterprise Customer Support SaaS Sales 104

CustomerSuccessBox

MAY 6, 2021

When selecting any Customer Retention Software, it’s important to find out about their training offerings- is it live or pre-recorded how-to videos. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Onboarding process at CustomerSuccessBox.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

aircall

AUGUST 18, 2022

SaaS Tools. Some teams use Loom for asynchronous video communication, while others use Miro , LucidCharts , or Draw.io Most Aircall onboarding takes place on it, with videos showing you how each department works, but it doesn’t stop there. Other SaaS Tools. The Atlassian suite. Harvestr.io

SaaS 62

SaaS Engineering APIs Management 62

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). 1: SuccessHACKER. Source: HootSuite.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Communication can be via call, video conference or via email.

Best practices 40

Best practices Customer retention SaaS Metrics 40

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. Manager of Growth Marketing, Sarah E.

Marketing 109

Marketing SaaS Sales Surveys 109

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 74

Management SaaS Virtual Agent Automotive 74

JivoChat

MARCH 8, 2022

It enables you to use a pre-made design and customize your web pages from it, usually through a drag-and-drop editor where you can insert text, images, videos, other graphic elements, and resize and position them as you wish. . The Quadrat theme was developed for blogs and podcasts pages.

SaaS 75

SaaS Engineering Construction Finance 75

ClientSuccess

JULY 5, 2017

As any SaaS professional knows, even the best laid plans sometimes hit roadblocks. 5 Common Success Post-Sales Pitfalls. Understanding Post-Sales Lifecycle Management. Pitfall #1: The Sales Handoff (Poor Knowledge Transfer). One of the most critical stages of the customer lifecycle is the sales handoff.

Sales 40

Sales Upselling Best practices SaaS 40

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? We also love their bite-sized CS skills videos that tackle common challenges for CSMs. Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. The same goes for the sales teams also.

Education 52

Education Customer retention Sales B2B 52

CustomerSuccessBox

FEBRUARY 27, 2019

A well structured customer success organization is necessary for any SaaS company to achieve massive growth. Most SaaS businesses have well defined product, engineering, marketing and sales teams. We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ? ? ? ? ? ? ?. That is NOT a good idea.

Upselling 65

Upselling Chief Customer Officer SaaS Sales 65

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

Totango

APRIL 30, 2021

To calculate your average CAC, total up all the marketing and sales costs that go into your acquisition efforts for a given period. The procedure for calculating CAC can be expressed through the formula: CAC = Total marketing and sales costs for customer acquisition / Total number of customers acquired. The result is your average CAC.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Link to helpful articles, FAQs, or videos]. Invitations to events. Sincerely, [CS Manager Name].

Feedback 110

Feedback SaaS Surveys Accountability 110

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. While this blog focuses on customer financial metrics, it is part of blog series, where we examine each customer success metric category in separate blogs.

Metrics 52

Metrics Upselling SaaS Accountability 52

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Once the prospect is qualified as a lead, an account executive will further develop this prospect into a sale. Onboarding Stage.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Most live chat tools can also be connected with your CRM system, so you can easily track leads through your sales pipeline and always provide each person with the most relevant buying experience.

Best practices 75

Best practices B2B Sales Multichannel 75

Mindtouch

FEBRUARY 7, 2017

Whether you call it cloud software or SaaS, one thing is clear: the cloud has changed the way all business operates. From high-growth tech startups to legacy enterprise corporations, SaaStr’s Annual conference for SaaS experts hosts a wide spectrum of attendees united by technology, tactics, and direction.

Customer advocacy 48

Customer advocacy SaaS Enterprise Accountability 48