ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

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SaaS Customer Service Customer Support Best practices 83

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Videos and documentation around historical presentations.

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Customer Service Coaching Education Best practices 80

ShepHyken

SEPTEMBER 4, 2023

Check Out These 5 Strategies to Fix It by The Drum (The Drum) In this article, Depositphotos, one of the world’s leading platforms for stock images, videos and music, explains key principles behind customer retention and share some tried-and-true ideas on how to improve your customer retention rate (CRR) using visuals.

Customer Service 168

Customer Service Customer retention SaaS Best practices 168

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

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SaaS Calibration Enterprise Customer retention 65

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

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SaaS B2B Metrics Sales 23

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Video content and ads.

B2B 117

B2B Journey mapping SaaS Engineering 117

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Nine Best Customer Success Communities in 2022. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. It also seeks to stimulate discussion of best practices.

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Best practices SaaS B2B Marketing 117

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. We’ve compiled a list of 12 Customer Success Best Practices That Can Positively Impact Your Work as a CSM. How has it helped you? ”.

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Best practices Chief Customer Officer Customer advocacy SaaS 56

LiveChat

JUNE 23, 2017

The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. And you’ll need to exceed your sales goals to become part of the more successful and established SAAS companies. You will learn how to generate and nurture leads as well as some of the best practices in SAAS sales.

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SaaS Sales Best practices Enterprise 38

Mindtouch

MARCH 14, 2017

Self-service help materials are the most efficient way to achieve customer success, allowing your customers to onboard, train, support, and learn best practices—at their pace. The post Top Two Secrets to Customer Success in SaaS appeared first on MindTouch Blog.

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SaaS Customer advocacy Self service Best practices 77

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER. Source: HootSuite.

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Journey mapping Customer centricity SaaS Education 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

Totango

DECEMBER 8, 2020

As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . It is an approach that has worked effectively at one of the world’s leading SaaS companies. Optimize One-on-Ones. Get started for free today. .

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Accountability SaaS Best practices Enterprise 94

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community.

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SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community.

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SaaS Enterprise Healthcare Sales 52

Totango

AUGUST 18, 2021

In this blog, we’ll cover what freemium onboarding email sequences are before we take a closer look at what types of emails go into successful onboarding campaigns. A freemium onboarding email sequence is a series of emails sent automatically to new freemium users to provide an orientation to your SaaS product and your brand.

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Best practices Benchmark SaaS Enterprise 116

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Start with our top five.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Steli Efti is also known for his video shorts that cover a vast amount of topics in sales, ranging from cold calling strategies to tips on how to get more referrals. … Personal blog. Personal blog. CRM, for example. Noah Kagan .

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Sales SaaS CRM B2B 129

CustomerSuccessBox

MAY 31, 2021

With that said, let’s look at the answer to the most fundamental question, as to how many Success managers should a SaaS company really need? And to understand how to enhance Customer Success Management, check out this article on 5 Best Practices to Enhance your Customer Success Management. Onboarding Customers.

Management 52

Management SaaS Customer advocacy Accountability 52

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Best practices for content marketing.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

MAY 20, 2021

This blog will sail through what is meant by omnichannel customer experience, its top benefits, and best practices too. Best Practices for Omnichannel Customer Experience. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Read to learn more.

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Best practices Customer Experience SaaS Accountability 11

Nicereply

JULY 13, 2021

Giving the team hands-on usage that mimics customer use cases helps build a clearer understanding of pain points, frustrations, and best practices and can significantly improve their service. They provide B2B SaaS solutions for brands and manufacturers globally. Loom is a B2B and B2C video software company.

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B2B B2C SaaS Technical Support 98

CustomerSuccessBox

MARCH 27, 2019

We recorded a video with our Founder & CEO, Puneet Kataria to discuss the same. ?. There is no one way to practice customer success. You may have different SaaS customer success best practices that are specific to your company. Liked this blog? The post How to start a customer success practice?

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Upselling SaaS Best practices Feedback 66

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. About Irit Eizips.

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Metrics Upselling SaaS Accountability 52

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. A best practice for a firm’s growth is to create more cohesion among departments working toward a unified goal —long-term customer retention. Use Data for Personalization.

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Education Customer retention Sales B2B 52

Totango

APRIL 30, 2021

Developing marketing content for blogs, social media and video platforms. In the B2B SaaS industry, the average CAC is $205 per customer using organic search and social media methods and $341 per customer using paid advertising, estimates SEO provider First Page Sage. Web design and maintenance. Email marketing. Text marketing.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

CustomerSuccessBox

JANUARY 22, 2021

Customers today have many options to choose from, especially in the SaaS space. Always get on a Video Chat. Whenever you are on a call with your customer, get onto a video chat. And a video chat plays an important role in that. And a video chat plays an important role in that. Real-time collaboration.

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SaaS Accountability Technology Management 52

CSM Practice

JUNE 19, 2019

For example, we were hired to determine the best onboarding strategy for one of our SaaS clients that needed to scale their customer success operations. The original assumption was that customer prefer on-site training and that their users did not like online videos. 3 New Customer Onboarding Best Practices: [link].

Education 67

Education SaaS Feedback Accountability 67

Nicereply

AUGUST 11, 2020

Pleasant and straightforward phone and video manner. Technical knowledge of whatever frameworks your product uses if you work in SaaS. Knowledge of techniques and best practices for onboarding or adopting new strategies and tools. Understanding of user experience, web design, and best practices for web development.

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Customer Experience Engineering Sales Best practices 105

CSM Practice

DECEMBER 8, 2019

Customer churn is a vital metric for the success of any SaaS company and its customer success team. Churn directly affects the sustainability and growth of SaaS businesses as small monthly increases in churn percentage can compound over time and drastically reduce revenue. 3 New Customer Onboarding Best Practices: [link].

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SaaS Customer retention Accountability Feedback 88

ChurnZero

FEBRUARY 17, 2022

Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. now exists is both recognition and validation of Customer Success as an industry, and as an important aspect of a SaaS business. Tip #4 for CSMs: demand visibility. Final thoughts.

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CRM Chief Customer Officer SaaS Morale 98

ClientSuccess

AUGUST 21, 2019

Today’s SaaS companies are on a mission to constantly provide amazing products and value to customers. In order to do this, most SaaS platforms require ongoing updates and new feature releases to both keep up with changing customer needs and ensure the technology is running at maximum capacity.

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SaaS Best practices Accountability Personalization 45

CSM Practice

FEBRUARY 12, 2020

As SaaS businesses gain traction and customers begin to adopt their solution at scale, the next step is to drive customer expansion. READ the blog Freshworks wrote about our expansion selling framework: [link]. WATCH this video “Data-Driven Expansion Selling Strategy Framework”: [link]. About CSM Practice.

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Upselling Customer centricity Sales Accountability 52

Amity

FEBRUARY 2, 2016

• Blog Posts. The nature of the SaaS model means that there is a very direct relationship between your company’s ability to achieve its corporate goals and your customers’ ability to achieve their goals. 3 Ways to Elevate Customer Success in Your SaaS Business. Are Your Customer Success Stories Being Heard?

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SaaS Education Customer retention Sales 80

JivoChat

MARCH 10, 2022

Why are blogs on certain topics doing exceptionally well? The best practice is to sit down and check the data quarterly for your social media and websites. These elements can be the Hero section, the product and plan features, the featured blog section, and customer testimonials.

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Marketing Real estate Advertising Telemarketing 75

Select VoiceCom Blog

JUNE 13, 2023

Read on as we delve into AI’s influence on the BPO landscape and explore real-world examples and best practices for a successful implementation. Hidden risks arise when AI solutions are embedded in software-as-a-service (SaaS) offerings, potentially exposing organisations to vulnerabilities exploitable by hackers.

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Business Process Outsourcing outsourcing Chatbots Best practices 52

Mindtouch

FEBRUARY 2, 2018

Nick Mehta , CEO of Gainsight **, says SaaStr is a robust menu of choices, finding the right way to approach the SaaS model is as simple as finding those speakers that resonate with your business model. Learn more about Customer Success in SaaS. Read the Executive Roadmap to the Customer Journey.

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SaaS Best practices Enterprise Marketing 54