NobelBiz

MAY 7, 2024

Call centers are constantly facing the challenge of maintaining high efficiency while adhering to strict regulatory compliance. Traditional dialing methods, whether purely automated or entirely manual, often fall short of meeting these demands. This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

Cisco - Contact Center

MAY 7, 2024

In 2007, there was a study from the University of Maryland proving that internet-connected systems were attacked every 39 seconds on average. Today, that number has grown more than 60%.

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AnswerConnect

MAY 7, 2024

Modern consumers expect an instant response, whenever they reach out. Could a 24-hour answering service help plug the gap in your customer service? The post Do you need a 24-hour answering service to grow your business? appeared first on AnswerConnect Blog.

Answering services 79

Answering services Customer Service 79

Cisco - Contact Center

MAY 7, 2024

Announcing the public availability of Cisco Cloud Controls Framework (CCF) V3.0 - a “build-once-use-many” approach for SaaS compliance with global standards.

SaaS 98

SaaS Marketing 98

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Concentrix

MAY 7, 2024

Excerpt / Short descriptor (when applicable): (150 char max, w/ spaces and must include CTA language, such as discover, learn more, etc.) Discover Next-Generation Care (NGC) by Concentrix, in collaboration with Salesforce. Revolutionize customer engagement with tech-powered strategies.

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Concentrix

MAY 7, 2024

Discover how one of the largest insurance companies in the world achieved $3.2M annual savings by transforming the IVR experience via natural language.

Interactive Voice Response 62

Interactive Voice Response Banking 62

Cisco - Contact Center

MAY 7, 2024

A recent visit by a Nigerian delegation to the Cisco Broadband Innovation Center in Raleigh, N.C. highlights Cisco’s efforts to work with government and private sector investors to help modernize network architectures through validated designs.

Government 82

Government 82

Cincom

MAY 7, 2024

Effective communication is the lifeblood of positive customer relationships. Yet with siloed data, scattered document creation processes, and constantly evolving regulatory policies, even the most well-intentioned businesses struggle to deliver timely, compliant, and impactful correspondence. Manual document creation simply cannot keep pace. The solution lies in customer communication management (CCM) software that automates and streamlines correspondence at an enterprise scale.

Healthcare 52

Healthcare Enterprise CRM Morale 52

Cisco - Contact Center

MAY 7, 2024

Cisco can access and unify data across any domain, including networking, security, applications, end user computing, cloud services, and multicloud environments, enriching insights with business context. Learn more about Cisco Observability Platform.

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Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Working Solutions

MAY 7, 2024

In today’s fast-paced world, businesses are constantly searching for strategies that not only streamline operations but also enhance the customer experience. On-Demand Virtual Customer Service emerges as a pivotal solution, offering significant cost savings, global 24/7 support, specialized skills without the overhead, and robust disaster recovery protocols.

Customer Service 52

Customer Service Personalization Customer Experience outsourcing 52

Cisco - Contact Center

MAY 7, 2024

Accelerate is the second of 3 steps in the Ecosystem Co-Sell Go-to-Market (GTM) sales execution.

Sales 98

Sales Marketing 98

CSM Magazine

MAY 7, 2024

Hey, guess what? Getting the gang together for some fun team-building stuff is like the secret sauce to making your work vibe amazing! It’s all about shaking things up and getting everyone to mingle in a chill way, away from the usual grind. There exists a diverse range of team building activities and there’s something for everyone! Picture this: one day you’re untangling yourselves from a human pretzel, and the next you’re hunting for treasures like pirates.

Morale 52

Morale Employee engagement Personalization 52

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. It solves a problem. How do you do this? By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. This article explores what customer pain points are, and how you can learn about them and use them to your company’s advantage.

Sales 52

Sales Management Surveys Wait times 52

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

CSM Magazine

MAY 7, 2024

The digital era has ushered in a new way to enjoy casino games, straight from the comfort of your home. A leading platform like jackpot city brings the excitement directly to you, with its online platform that mimics the thrill of being on a casino floor. It offers a diverse array of games, from the adrenaline of slot machines to the strategic gameplay of blackjack and roulette, presenting endless entertainment to its users.

Transportation 52

Transportation Entertainment Banking Technology 52

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources? The answer is to streamline customer service through intelligent technology, AI-powered automation, and empowering agents.

Customer Service 52

Customer Service Chatbots Self service Analytics 52

CSM Magazine

MAY 7, 2024

Imagine a world where artificial intelligence (AI) and human expertise seamlessly intertwine, transforming the contact centre landscape as we know it? As we embark on a journey towards 2030, the once futuristic notion of AI-powered contact centres is no longer a distant dream but a rapidly unfolding reality. At Sabio Group, we have witnessed first-hand the evolution of AI and its transformative impact on customer service.

Analytics 52

Analytics Self service Customer Service Technology 52

Injixo

MAY 7, 2024

The World Health Organization defines burnout as “a syndrome … resulting from chronic workplace stress that has not been successfully managed”. Statistics reveal that, worldwide, more and more people are struggling with it. For many years, “burnout” was a word most commonly used together with the word “executive”: executive burnout , implying that it only affects business leaders.

Employee engagement 52

Employee engagement Call Center Personalization Management 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

MAY 7, 2024

See how Consulting Engineer Intern Bhavya M.'s competitive spirit led her to a fitness challenge where she discovered work-life balance and a new, healthy lifestyle.

Engineering 52

Engineering Consulting Consulting 52

AWS Machine Learning

MAY 7, 2024

Large language models (LLMs) have unlocked new possibilities for extracting information from unstructured text data. Although much of the current excitement is around LLMs for generative AI tasks, many of the key use cases that you might want to solve have not fundamentally changed. Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer f

Engineering 95

Engineering Technical Support Chatbots Best practices 95

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. But there’s a problem. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. If you’d like to see more data around the top priorities and challenges for CS and Sales leaders this year, check out our report.

Sales 98

Sales Upselling Metrics Accountability 98

AWS Machine Learning

MAY 7, 2024

The prevalence of virtual business meetings in the corporate world, largely accelerated by the COVID-19 pandemic, is here to stay. Based on a survey conducted by American Express in 2023, 41% of business meetings are expected to take place in hybrid or virtual format by 2024. Attending multiple meetings daily and keeping track of all ongoing topics gets increasingly more difficult to manage over time.

Construction 105

Construction Engineering Enterprise Analytics 105

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

AWS Machine Learning

MAY 7, 2024

This post is co-written with Tim Camara, Senior Product Manager at Veritone. Veritone is an artificial intelligence (AI) company based in Irvine, California. Founded in 2014, Veritone empowers people with AI-powered software and solutions for various applications, including media processing, analytics, advertising, and more. It offers solutions for media transcription, facial recognition, content summarization, object detection, and other AI capabilities to solve the unique challenges profession

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APIs Advertising Entertainment Metrics 97