Blog Omni-channel support SaaS Video 
Nicereply
JANUARY 9, 2023
Provide Omni-Channel Support. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Slack is a good example of this.
SmartKarrot
OCTOBER 22, 2021
As businesses and consumers continue to become more comfortable and capable with video, the importance of visual engagement will increase. This may include video chat options, co-browsing tools where the customer can share their screens and opt for faster solutions. Omni channel support systems will come up.
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