Beyond Philosophy

FEBRUARY 8, 2018

In our global Customer Experience Consultancy, we see irrational behavior by customers all the time. If you enjoyed this post, you might be interested in the following blogs and podcasts: How Do Customers Make Decisions Anyway – podcast. For instance, have you ever…. Are You Irrational? Are You Irrational?

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Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

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Beyond Philosophy

OCTOBER 3, 2016

In a previous blog we learnt that we all have two systems of thinking : our intuitive thinking and our rational thinking. When we work with our clients in the Customer Experience Consultancy side of Beyond Philosophy, we share these heuristics and help our clients design an experience that appeals to their customers’ need for easy.

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Beyond Philosophy

JULY 31, 2019

We discussed these on a recent webinar I hosted for Freshworks, the second in a series titled ‘Five behavioral economics practices to enhance your customer experience’. We are continuing with this theme in the third of the series of webinars with Freshworks, on August 3rd 2019. Embrace Your Customers’ Irrational Nature.

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Beyond Philosophy

FEBRUARY 2, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here. Psychcentral.com. < [link].

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Beyond Philosophy

APRIL 20, 2023

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books. Also, if you do find a great employee, hang onto them.

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Beyond Philosophy

SEPTEMBER 12, 2016

As Customer Experience Consultants, we see this rationalizing of irrational behavior all the time. If you enjoyed this post, you might be interested in the following blogs: 3 Ways Customers’ Minds Play Tricks on Them. What people do is much different than what people say they will do. Destroying Brand Experience, One at a Time.

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Beyond Philosophy

SEPTEMBER 15, 2015

Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Please CLICK HERE to join us for the Webinar. on September 24th at 12 p.m. The One Question To Ask When Making Decisions.

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Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. In our customer experience consultancy, we use a variety of tools to address these problems head-on. Attend our free webinar on 30th March. Register here.

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Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Sign up for webinars. Hire consultants to run a workshop. But we can change it.

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Beyond Philosophy

JANUARY 28, 2015

Save the wisecracks for your blog. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Remember no one likes a smart arse! Request feedback.

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Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Beyond Philosophy

SEPTEMBER 11, 2019

We discussed these on a recent webinar I hosted for Freshworks , the second in a series titled ‘Five behavioral economics practices to enhance your customer experience’. If you enjoyed this blog, you might also like these: Memory Cues–Excellent CX Is Useless if No One Remembers It. Embrace Your Customers’ Irrational Nature.

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Beyond Philosophy

OCTOBER 17, 2016

In our Customer Experience Consultancy, Beyond Philosophy , we emphasize teaching customer-facing employees to recognize people’s emotions and manage them to a better emotional outcome. If you enjoyed this post, you might be interested in the following blogs: Why the Customer Experience Doesn’t Create Loyalty.

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Beyond Philosophy

SEPTEMBER 26, 2016

As Customer Experience Consultants, we see organizations trying to change customers’ habits all the time. If you enjoyed this post, you might be interested in the following blogs: 3 Common Ways Customers Make Decisions. Most of your competitors are working to break your customers’ habitual behavior, too. Changing Customers’ Habits.

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Consulting Consulting Customer emotions Personalization 419

Beyond Philosophy

OCTOBER 9, 2017

Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday. To subscribe, please click here. Astonishing BIG Gains from Little Changes!

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Beyond Philosophy

MAY 24, 2017

I wish I saw more of this kind of thing in my customer experience consultancy. Find out how by joining us for our FREE webinar on 25th May to discover the 1 0 Critical Steps For A Successful CX Program. If you liked this blog, you might also be interested in these: New Research Reveals Lack of Customer Understanding.

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Beyond Philosophy

JULY 11, 2016

In our Customer Experience Consultancy, we see a few common errors made by organizations as it pertains to their digital transformation. We see this all the time as Customer Experience Consultants. All of these connected devices are delivering Digital Customer Experiences. Missing an opportunity to reinvent. Register here today !

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customers don’t value your word, which as consultants, is how you effect change to drive success. In the meantime, check out our webinar with ESG and HigherLogic for a sneak peek of the survey results as well as our growth and maturity recommendations based on the findings.

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Beyond Philosophy

JULY 13, 2016

As Customer Experience consultants we are always going on about how emotions drive over half of the outcome for your Customer Experience. However, in our Customer Experience consultancy, we have faced tasks as daunting as this and succeeded. Econsultancy heard from the people working on the Customer Experience improvement efforts.

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Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. If you missed our book launch webinar you can attend our webinars with the authors in November.

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ClientSuccess

AUGUST 1, 2019

Customer Success Webinar Series. Donna Weber is the Customer Onboarding and Engagement Leader and President of Springboard Solutions Consulting , which specializes in customer onboarding, enablement and education programs for hi-tech companies. Why Continuous Onboarding is Critical for Your Business. Deal with customer user turnover.

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Beyond Philosophy

SEPTEMBER 18, 2016

Wells Fargo should attend our global book launch webinar for my new book, ‘The Intuitive Customer’ Palgrave MacMillan 2017 and find out how to manage your Customer Experience through the use of behavioural economics. Attend our free book launch webinar on October 18th. RBS: We Were Wrong; The Customer Must Come First….

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Banking Construction Accountability Sales 416

Beyond Philosophy

JANUARY 26, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Beyond Philosophy

AUGUST 21, 2017

We see it every day in our customer experience consultancy. Join me for a FREE webinar, Where Customer Experience Measurement Goes Wrong , on Tuesday 22nd August. If you enjoyed this blog, you might also like these: The New Essential Business Skill – Storytelling! Executives struggle with internal ambiguities too.

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Beyond Philosophy

NOVEMBER 8, 2017

Learn more about habits and how they affect customer behavior in the recorded webinar we did as part of our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Have you gained from studying your customers habits?

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Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. Register now for our FREE webinar on Employee Ambassadorship: Realizing and optimizing stakeholder value. If you liked this blog, you might also enjoy these: New Technology Dramatically Helps CX.

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Beyond Philosophy

SEPTEMBER 13, 2017

Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior. Webinar times are at 11am Eastern USA time every other Monday. Can you relate to Extremeness Aversion? Does it affect your decision making?

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Consulting Consulting Customer Experience Personalization 373

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

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SmartAction

JUNE 30, 2023

The right partners, whether they are consulting, cloud-based, or on-site, are also critical in achieving this. Find Out How Today Related Content WEBINAR Masterclass: Conversational AI for Contact centers Understand what the power of prediction means and how conversational AI experts tune the experience to your customer.

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Beyond Philosophy

OCTOBER 5, 2017

In a webinar last Thursday, I revealed our seven strategic questions we developed over the past 15 years that can help you address your customers’ emotional needs. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Beyond Philosophy

MAY 3, 2017

I’ve noticed a similar pattern of behavior in some of the organizations I work with as a customer experience consultant. That’s why outside consultants can be so valuable – we see things with a fresh set of eyes and bring years of experience in this one aspect of running a successful business. How to Speak the Truth Diplomatically.

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TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn.

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Beyond Philosophy

OCTOBER 10, 2016

As Customer Experience Consultants, we see our clients presume that customer evaluations of an experience occur at the product level. If you enjoyed this post, you might be interested in the following blogs: It’s the Little Things: Adding Value Without Lowering Prices. However, it’s probably not happening the way you think it is.

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Beyond Philosophy

NOVEMBER 27, 2017

In our global Customer Experience Consultancy, we developed a Customer Experience Assessment model called Naive to Natural to determine a company’s level of customer centricity. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

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Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1 Blogs Customer Experience' 1 Attraction ” on Thursday, October 30th, 2014.

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ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

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