TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. At Gartner, Michelle is a cross-practice leader of emerging theme, Digital Twin of a Customer, a co-leader of Total Experience (Top Strategic Technology Trend), and the industries lead for CX CORE (Customer Organization Relationship Experience).

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Customer Service Chief Customer Officer Contact Center Consulting 251

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. The webinar covered five standout strategies of top performing customer success teams.

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Chief Customer Officer B2B SaaS Consulting 40

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Top 4 Metrics Chief Customer Officers (CCOs) Must Know.

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SaaS Chief Customer Officer Upselling Metrics 98

Amity

APRIL 7, 2017

Hiring a customer success operations manager could help your team develop templates, document your customer success playbooks and ensure efficiency when executing them. However, many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. Register for the webinar!

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Chief Customer Officer Metrics Consulting Consulting 67

CX Journey

JUNE 14, 2017

I was almost 20 years into my career in this space before I started writing my own blog, but I had written for my employers' blogs prior to that, and I had been interviewed for articles, podcasts, etc. Get/have client-side experience Being on the vendor side and getting consulting experience in this field is awesome.

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Chief Customer Officer Education Consulting Consulting 57

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Bolster Benefits With Blogs, Resources, and Newsletters.

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SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

JUNE 10, 2020

So, instead of being lost in the myriad of resources online, I suggest you bookmark this blog which would continue to help you in the long run. In this blog post, we are going to share with you the following resources on CS: Blogs Newsletters Podcasts Books Courses and Certifications. 4 Chief Customer Officer Council.

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Chief Customer Officer Coaching Customer centricity SaaS 10