TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Beyond Philosophy

SEPTEMBER 11, 2019

We discussed these on a recent webinar I hosted for Freshworks , the second in a series titled ‘Five behavioral economics practices to enhance your customer experience’. For example, a wine shop that played French music in the background reported that their sales of French wine went up by a ratio of 5 to 1.

Customer Experience 371

Customer Experience Consulting Consulting Sales 371

Beyond Philosophy

OCTOBER 9, 2017

It can inspire actual behavior, e.g. getting a new sale or gaining a new customer, keeping an existing customer or losing a customer, etc. Join us for our Intuitive Customer Conversations webinar series. These FREE and informative webinars are designed to expand on the ideas behind understanding customer behavior.

Customer emotions 364

Customer emotions Consulting Consulting Customer Experience 364

Beyond Philosophy

SEPTEMBER 15, 2015

Rocks and I will be presenting more information from Satmetrix’s 15th Annual Net Promoter Study in the upcoming webinar: “ 15 Years of Tracking Net Promoter: What Have We Learned? ” Please CLICK HERE to join us for the Webinar. on September 24th at 12 p.m. The One Question To Ask When Making Decisions.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Sign up for webinars. Hire consultants to run a workshop. But we can change it.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. Customer Success vs. Sales. Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Beyond Philosophy

NOVEMBER 27, 2017

In our global Customer Experience Consultancy, we developed a Customer Experience Assessment model called Naive to Natural to determine a company’s level of customer centricity. Many companies, if not most, focus on sales and performance in team meetings and company communications. They view complaints as opportunities.

Customer centricity 400

Customer centricity Consulting Consulting Customer Experience 400

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

Beyond Philosophy

SEPTEMBER 5, 2016

As Customer Experience Consultants, we see irrational behavior by customers all the time. and then justify irrationally (“The cookies were on sale, so I bought them!”). If you enjoyed this post, you might be interested in the following blogs: 3 Common Ways Customers Make Decisions. But what about when we are customers?

Consulting 0

Consulting Consulting Customer Experience Sales 0

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 45

SaaS B2B Upselling Engineering 45

Beyond Philosophy

SEPTEMBER 6, 2017

We find that many organizations measure performance in sales growth or stock price. In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES.

Consulting 302

Consulting Consulting Finance Metrics 302

ClientSuccess

APRIL 17, 2019

ClientSuccess will host Jay Nathan , Founding Partner and Managing Director of Customer Imperative , for this month’s customer success webinar series: Where should customer success live and who owns the number? Invite your executive team to this webinar. Webinar: Where Should Customer Success Live? and Who Owns the Number?

SaaS 40

SaaS B2B Upselling Engineering 40

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

Beyond Philosophy

NOVEMBER 15, 2017

They are focused on sales or margins or operational efficiency, and, to be fair, these areas are crucial to any business. However, putting the customer at the center of everything you do doesn’t have to conflict with sales, margins or operational efficiency. This concept is difficult for many organizations.

Customer centricity 313

Customer centricity Journey mapping Consulting Consulting 313

Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making.

Consulting 326

Consulting Consulting Sales Surveys 326

Beyond Philosophy

SEPTEMBER 25, 2017

The concept of a customer’s journey is nothing new – we have been offering journey mapping in our customer experience consultancy for years. It only shows that a sale was completed (success!) It only sees another successful Jeep sale. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making.

Big data 284

Big data Journey mapping Consulting Consulting 284

ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

Education 42

Education SaaS B2B Consulting 42

ClientSuccess

NOVEMBER 29, 2017

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. — View another customer success webinar recording: The Customer Success Trust Framework.

B2B 41

B2B SaaS Consulting Consulting 41

Beyond Philosophy

AUGUST 23, 2017

The problem, for most organizations, is that they measure their performance in things like sales growth or margin or stock price. While it is always our goal to show growth in all of these areas with any recommendation we make in our global Customer Experience consultancy, we do not choose these areas as our indicators of success.

Metrics 331

Metrics Consulting Consulting Finance 331

Beyond Philosophy

JULY 7, 2022

One of the significant discussions we had in that webinar was about customer intent. For example, are there opportunities within the physical space for people to interact with a computer rather than a sales clerk? appeared first on CX Consulting. Another essential consideration in your strategy is customer intent.

Technology 402

Technology Consulting Consulting Personalization 402

Beyond Philosophy

JUNE 26, 2017

Of course, the only reason they could buy Whole Foods is because the grocery chain founded in Texas in the late 70s has been suffering from declining same-store sales, among other challenges. Not coincidentally, Amazon is crushing clothing sales, too. Amazon is Thinking Out of the Box for Fashion Forward Customers. First the Women….

Consulting 305

Consulting Consulting Sales Customer Experience 305

Beyond Philosophy

JANUARY 17, 2018

One area that I see this play out a lot in my experience as a Global Customer Experience Consultant is with customer complaints. I was running a workshop in the states for a mobile company when the sales manager came in late. Many organizations don’t respond to complaints quickly enough, and when they don’t, the complaints escalate.

Entertainment 314

Entertainment Accountability Consulting Consulting 314

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. The consulting organization went on to conclude from these findings that “Recent trends suggest that improvements in engagement coincide with improvement in unemployment and underemployment.”, Blogs Employee Experience'

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

Beyond Philosophy

JULY 24, 2017

If you can afford its Black Label program, sales people come to you, and you deal with one person from beginning to end. Compensation and incentives are based on sales volume, and that is seldom a winning strategy in any industry. But Will They Really Change? Most car dealerships are light years away from this.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

Beyond Philosophy

MAY 15, 2017

We have to look beyond the marketing and sales automation processes that we have been focusing on in the past years and connect with our customers. When it comes to digital marketing, empathy will lead to sales. In this changing retail ecosystem, it is imperative businesses focus on positive customer experience before sales.

Omni-channel support 333

Omni-channel support Marketing Sales Technology 333

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling Consulting Consulting 52

CSM Magazine

MARCH 31, 2023

In this blog post, we explain six actionable approaches to streamlining your manufacturing process – from eliminating redundancies to adopting automation strategies. Taking the steps outlined in this blog post helps move your business in the direction of success. Let’s dive in!

Analytics 52

Analytics Consulting Consulting Technology 52

Beyond Philosophy

JUNE 27, 2016

The Role Of CX In A Sales Culture. Register now for my next webinar: 5 Steps For An Effective, Customer Centric, Digital Transformation. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer centricity 282

Customer centricity Consulting Consulting Personalization 282

Beyond Philosophy

JANUARY 15, 2018

They didn’t sell many of the larger models at the higher price, but the smaller model at the lower price doubled in sales. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Now, let’s be clear, this example was not scientific.

Customer Experience 363

Customer Experience Consulting Consulting Sales 363

Integrity Solutions

DECEMBER 21, 2020

It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities. In 2020, we also launched a new training solution to help sales teams master the world of virtual selling. Out of those client discussions came some pretty exciting new developments on our end.

Sales 69

Sales Consulting Consulting Personalization 69

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

SaaS 73

SaaS B2B Consulting Consulting 73

GetFeedback

SEPTEMBER 24, 2019

In recent years, the job of sales professionals has changed dramatically due to buyer self-education via the internet and social media. This means that the sales reps, when they do engage with buyers, must be better prepared. . CX leaders could get support by sales leaders by tackling such cross-organization issues that thwart deals.

Education 60

Education Sales Feedback Healthcare 60

JustCall

DECEMBER 21, 2022

Tired of incurring high costs on long-distance sales and customer service calls? In this blog, we’ll explore five different ways you can make cheap long distance calls. There are several cost-effective solutions available for businesses to make international calls. 5) Choose a cloud-based phone system.

voip 52

voip Analytics Sales Consulting 52

NobelBiz

JANUARY 16, 2024

These goals can include providing support generating sales or gathering market insights. These objectives may include providing support, generating sales, or gathering market insights. These campaigns are essential, for expanding customer bases, nurturing leads and ultimately driving sales.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52