ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

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Education SaaS B2B Consulting 42

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

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Customer centricity SaaS Best practices Consulting 40

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

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SaaS Best practices Consulting Consulting 41

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. The webinar covered five standout strategies of top performing customer success teams. Request a custom product demo.

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Chief Customer Officer B2B SaaS Consulting 40

ClientSuccess

NOVEMBER 29, 2017

Webinar Details. ClientSuccess hosted Greg Daines, CEO of Client Velocity, for this month’s customer success webinar series. This webinar will become one of your top 10 resources for running effective customer success efforts. — View another customer success webinar recording: The Customer Success Trust Framework.

B2B 41

B2B SaaS Consulting Consulting 41

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. About inSided.

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Customer advocacy SaaS Self service Consulting 52

ClientSuccess

MAY 17, 2022

Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. B2B Software & SaaS – 30. You can learn more about NPS and find new ways to optimize your customer success strategy with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business.

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Benchmark B2B SaaS Metrics 52

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

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SaaS B2B Consulting Consulting 73

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs.

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Education Upselling Consulting Consulting 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Personal blog. Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales.

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Sales SaaS CRM B2B 129

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

Amity

DECEMBER 7, 2016

SaaS Tattler Issue 98 - How to Deliver Mind-Blowing QBRs. In this blog post, Ashley Hall from Sparkcentral gives you 5 simple steps to delivering a strategic and promising QBR. • [Webinar Recording] How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews. Nothing speaks louder than metrics.

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SaaS Feedback Consulting Consulting 71

CustomerSuccessBox

OCTOBER 4, 2018

Every SaaS company knows how important Customer Success is and what results it can bring if implemented properly. Recently in a webinar with Debbi Stanley, CFRE, Vice President of Sales and Customer Success, Rallybound, Debbi shared several actionable insights that will guide you to build your customer success team. ?. The customer.

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SaaS Customer retention Accountability Consulting 77

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. Typically, a strategic account goes beyond the typical vendor/consumer relationship and takes on more consultative or partnership tendencies. In most SaaS businesses, the ultimate goal is to increase revenue.

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Accountability Upselling SaaS Feedback 42

ChurnZero

JUNE 14, 2019

Blog Author: Naomi Aiken, Customer Success Manager, ChurnZero. She joined ChurnZero in 2018 after a decade’s worth of experience in SaaS software implementation and consulting for higher education. Upcoming Webinar. Attendees of this webinar will learn how to: Use the customer journey as the desired path to success.

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SaaS Customer retention Metrics Sales 65

ClientSuccess

OCTOBER 2, 2019

Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. In the SaaS model, how companies interact with customers has changed along with the nature of doing business. Webinar: When to Invest, Specialize, and Scale Customer Success.

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Accountability Management Upselling SaaS 47

ChurnZero

NOVEMBER 9, 2018

The following is a guest blog post by Kayleigh Alexandra content writer for Micro Startups. . Because the subscription-based SaaS model makes it necessary to look at the long-term value of a customer, it’s not enough to convince someone to buy once and then forget about them. Upcoming Webinar.

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Customer Service SaaS Customer retention Morale 45

CSM Practice

NOVEMBER 4, 2019

As SaaS companies mature, they are presented with bigger challenges that are associated with scaling. Over the years, TSIA has conducted surveys , published researches, held webinars and virtual summits in the customer success community. Their inquiries include the best approaches to: Operationalizing the customer journey.

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Benchmark Journey mapping Analytics SaaS 45

SmartKarrot

MAY 28, 2021

Service companies need to work like SaaS companies by keeping customer success at the core. Take for example: You own a digital marketing consultancy. This may include customer-focused content such as blogs, videos, self-help guides, webinars and more. Need for Customer Success in Service Companies. Gather Requirements.

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SaaS Education Customer retention Upselling 10

SmartKarrot

JUNE 10, 2020

If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. So, instead of being lost in the myriad of resources online, I suggest you bookmark this blog which would continue to help you in the long run. This is one of the most followed blogs on Customer Success. So, here they are.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

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SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Maybe you invite them to more training or offer a consultation. For those of you who’ve never read his pieces on LinkedIn and SaaStr, he’s a great resource for all things SaaS and all things about as-a-service.

SaaS 52

SaaS B2B Upselling Metrics 52

ClientSuccess

SEPTEMBER 21, 2022

In today’s modern SaaS environment, customers expect a top-tier customer experience, and a speedy onboarding helps set the stage for what’s to come in the customer relationship. Highlights the attention to detail and consultative nature of a customer success team. Toolkit: Customer Onboarding Toolkit.

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SaaS Consulting Consulting Sales 76

Kapta Customer Success

SEPTEMBER 19, 2016

Customer Success is one of the biggest buzzwords floating around the B2B SaaS space today. Regularly indulging in rich, high-quality blog content keeps you sharp and current on the latest trends that are transforming the way businesses handle Customer Success. CX Journey. forEntrepreneurs. CCO Council. Sixteen Ventures.

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Accountability Management SaaS Chief Customer Officer 45

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Once you get going, you can feel a big change in your own attitude.

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Customer Service Engineering Coaching Self service 71

ChurnZero

NOVEMBER 8, 2019

Blog Author: Alexander Weihmann. The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. This makes a CS Platform an invaluable tool for any SaaS company. . . Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation.

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CRM SaaS Chief Customer Officer Accountability 63

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

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SaaS Metrics Accountability Technical Support 66

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about customer success.

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SaaS Metrics Accountability Technical Support 54

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? You’ve probably read your fair share of information online about Customer Success.

SaaS 48

SaaS Metrics Accountability Technical Support 48

CrazyCall

AUGUST 16, 2019

Recommended episode: Testing SaaS Payment Terms with Jack Altman. Topics covered: B2B Sales, Enterprise Sales, SaaS Sales. SaaS Sales. a cold email SaaS platform. Brian touches various sales topics such as: SaaS. Topics covered: Sales training, sales consulting, sales tactics. Catalyst Sale Podcast.

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Sales B2B Coaching Personalization 115

SmartKarrot

OCTOBER 13, 2022

What do you mean by the term expansion revenue in B2B SaaS? Here are the different types of expansion revenue that B2B SaaS enterprises take advantage of: Upsells. SaaS enterprises should not push for upsells or cross-sells that are not consistent with the client’s organic growth. You generate more revenue.

Accountability 10

Accountability Management Upselling Customer advocacy 10

Amity

APRIL 24, 2017

They focus on responding to user inquiries (call and emails), but also spend 20% to 30% of their time on projects to help reduce ticket volume — For example, writing Help Center articles, and conducting training webinars. The one metric that all SaaS companies look at is churn, and we look at that religiously.

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Metrics Sales Best practices Customer advocacy 93

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! We look forward to working closely with the Colombian crypto ecosystem and to supporting crypto products that empower Colombians to take control of their financial lives,” Cynthia wrote in an article on the company’s blog. Register Now.

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Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

JUNE 1, 2021

Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. Network referrals.

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