Blog Consulting Technical Support Webinar 
Beyond Philosophy
MARCH 29, 2017
You are integrating your desired Customer Experience, which should be the delivery of your brand promise, throughout the different channels whether that means shopping, ordering or technical support. I founded my global Customer Experience Consultancy in 2002 when Customer Experience wasn’t a thing yet.
Nicereply
MARCH 16, 2022
Olark’s culture is one of treating Support not as a stepping stone or cost center, but rather a place to grow within the company, so the Support Team seemed like a natural place to adapt to this changing market. We take a very consultative approach to Customer Success.
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NobelBiz
JANUARY 16, 2024
If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship.
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). Discover what to share and how to share it in our blog, “ How Customer Success can use metrics to better engage investors and boards.”.
ClientSuccess
OCTOBER 2, 2019
Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Customer Success Managers often provide technical support to customers with the goal to keep customers satisfied with the business’s products.”. Webinar: When to Invest, Specialize, and Scale Customer Success.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. You’ve probably read your fair share of information online about Customer Success.
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