Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
Nicereply
NOVEMBER 21, 2019
The following blog post was originally written for the internal purposes of Profesia.sk Gabriel was kind enough to let us republish it in its original form: I am not a writer and when I hear the word “blog” I get goosebumps. At the time of writing this blog, we are being ranked at wonderful 5th place. TOP 10 ranking.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Fonolo
JANUARY 9, 2019
We’re going to dive into all of the above on our blog this year, along with our usual coverage of industry reports, public company earnings, fun posts about call center life, findings from our sister site OnHoldWith.com , webinars, hangouts, Fonolo news (of course), and more. The term “AI”: Less Promiscuous in 2019?
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Monet Software
JANUARY 24, 2019
We’ve found several pieces online attempting to predict where the contact center industry is headed in 2019. The shift toward self-service solutions has been ongoing for years now and will certainly continue in 2019. The post What Does the Future Hold For 2019? These are the Priorities and Challenges Facing Contact Centers.
Expert insights. Personalized for you.
71 
Let's personalize your content