Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
To learn more about gamification, read our top ten blogs below. Contact centers need well-defined business goals that are easily tracked with captured speech analytics data.
Guest Blog: How to Use Gamification to Improve Agent Motivation
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing staff is far too big a topic for a single blog post. What is gamification? Benefits of gamification. Examples of gamification.
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5 Powerful Capabilities of Gamification
Call Design
APRIL 3, 2022
Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Gamification learning connects employees to business goals with progress bars, leader boards, and quick and easy learning that rewards achievements.
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5 Reasons Why You Need Gamification in Your Contact Centre Training
Call Design
AUGUST 25, 2021
If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1
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Motivate and Engage Agents with Gamification
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….
Beyond Philosophy
JUNE 11, 2015
Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?
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How to Use Gamification to Engage Remote Teams
Call Design
FEBRUARY 27, 2022
As the pandemic shows no end in sight, operations managers need to employ solutions such as gamification to boost productivity. So how does gamification help? Here are ways contact centres can harness the power of gamification to boost performance and engagement in remote teams. Gamification can help with this.
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Why Gamification Is Critical To Customer Service
Call Design
OCTOBER 29, 2021
Gamification represents one of the fastest growing methods of building engagement with 60% of agents reporting that they felt more engaged after gamification had been introduced into their training and work. It is for this very reason that gamification has become so popular all over the world. Gamification Builds Engagement.
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5 Things To Consider When Designing Your Gamification
Call Design
NOVEMBER 14, 2021
Boosting employee motivation, training effectiveness, and quality of output can all be done by an ingenious method called gamification. Gamification refers to incorporating gaming elements into the training process or other elements of a workplace to diversify and improve the agent development. Read on to discover what they are.
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Gamification in Higher Education: Tapping into Student Motivation and Engagement
Comm100
FEBRUARY 6, 2024
Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.
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How To Use Gamification To Improve CX In Your Contact Centre
Call Design
SEPTEMBER 21, 2021
Gamification changes the game in the agent training space. While gamification is designed primarily to improve the engagement of agents, its effects upon customer service quality have already been illustrated. A recent study has shown that companies enjoy a 700% conversion rate when using gamification within their workplace.
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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023
JustCall
MARCH 9, 2023
The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?
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How Contact Centre Gamification Can Leverage Gamificaton
Call Design
AUGUST 4, 2020
This is where gamification can help. Gamification is typically split into smaller “levels” that agents can complete in their own time. Gamification can also work as a sort of training device for implementing new processes as well as developing the skills of new contact centre agents. Encourage Learning. Improve Motivation.
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Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification
aircall
MAY 4, 2022
Sales Gamification—Your Secret Weapon. Autonomy, mastery, empowerment, and social influence are each powerful currencies, and gamification activates all of these. These sales gamification tools make daily tasks fun and rewarding, which helps people stay motivated and engaged in their work. .
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 3
Noble Systems
JULY 11, 2019
In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Analytics plays an important role in gamification success. Create a Positive UX.
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Mastering Skills with Play: The Fusion of Gaming and Learning in Black Belt Gamification
Cisco - Contact Center
APRIL 5, 2024
Welcome to the immersive world of gamified learning, where the addictive pull of mobile gaming and the interactive rewards system of apps like Duolingo are not just for play—they’re the driving force … Read more on Cisco Blogs
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 2
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. Rewards play a major role in the success of your gamification program. There are several approaches that have been successful with companies using gamification. State clear goals.
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71 Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
This adds gamification to the customer experience mix and it could very well make your app viral. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken. Combine offline content and functionalities and the customer experience increases manifold. And you know what that means?
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Accelerate Sales Effectiveness with Gamification
Noble Systems
JANUARY 21, 2019
By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. Improving & Sustaining Sales Effectiveness. Develop, Coach, Onboard, Motivate.
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Top 10 Best Practices for Achieving Long-Term Success with Gamification – Part 1
Noble Systems
JUNE 25, 2019
Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. A gamification program is not a one-and-done endeavor.
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Sustaining Agent Engagement with Continuous Feedback Through Gamification
Noble Systems
FEBRUARY 4, 2019
One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. This is the case with gamification.
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Grow Revenue and Elevate Your Sales Organization to World-Class Status with Gamification
Noble Systems
DECEMBER 18, 2018
That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification. For the purposes of this blog, we will focus on the following: Deliver continuous sales development and feedback. A bit about gamification.
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Accelerate Sales Effectiveness with Gamification
Noble Systems
JANUARY 21, 2019
By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors. All of these examples can be tracked and rewarded through gamification.
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Game on! Motivating agents with Gamification
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
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3 Gamification Types to Use in Your Contact Center
NICE inContact
JULY 19, 2019
So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Agent Self-competition.
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Gamification at Work – A Way To Increase Your Customer Satisfaction
Nicereply
NOVEMBER 21, 2019
The following blog post was originally written for the internal purposes of Profesia.sk Gabriel was kind enough to let us republish it in its original form: I am not a writer and when I hear the word “blog” I get goosebumps. At the time of writing this blog, we are being ranked at wonderful 5th place. TOP 10 ranking.
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Better Together (Blog#3)
Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.
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Sustaining Agent Engagement with Continuous Feedback Through Gamification
Noble Systems
FEBRUARY 4, 2019
One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. This is the case with gamification.
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Game on! Motivating agents with Gamification
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
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Move Over Millennials, Generation Z is Here
Call Design
MAY 24, 2022
Gamification, the use of game mechanics to improve employee productivity, efficiency, and engagement, provides an excellent platform for addressing all of these traits. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times. Gamification also provides continuous feedback.
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Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
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Building A Modern Engagement-Centric Workforce
Call Design
JANUARY 20, 2022
Another method of building engagement that is pivoting is gamification. The Power of Gamification. The adoption of gamification in contact centre’s is running full throttle – because it works! This is a true testimony to the value obtained by implementing gamification.
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Guest Blog: One of the biggest contact centre challenges and how to fix it
teleopti
DECEMBER 7, 2018
Using tools like Gamification can help promote cohesion and a fun work environment that stimulates and motivates employees. Gamification plays into our innate desire for reward, feedback, status, competition, altruism, and achievement. You can find more information on how to implement Gamification in the contact centre here.
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Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
I haven’t seen an article about “gamification” in quite some time. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Did you really think I could go a week without sharing an article that featured AI!? Seriously, there are good tips. My favorite touches on personalization.
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6 Steps to Empowering Agents with Workforce Engagement Management [Part 3]
ConvergeOne
SEPTEMBER 6, 2022
Part 1 and Part 2 of this blog series detail the first three steps to effective Workforce Engagement Management. Drive Agent Performance Improvements with Gamification. Gamification can be as simple as highlighting an existing metric and providing a “leaderboard” ranking individual achievement of that metric. Can’t wait?
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10 Ways to Delight your Frontline Agents (Without Sacrificing Schedule Fit)
Call Design
MAY 14, 2024
Gamification Now I know a lot of planners are tired of hearing about gamification but hear me out. This is one of the more under-utilised features in Alvaria WFM. However, I believe it is a must if you have phone contacts and back-office contacts that can be handled by the same agent.
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The Top Three Motivators for Any Generation
CX Accelerator
MARCH 28, 2018
Originally published on ICMI Blog Does your contact center resemble an episode of "The Walking Dead?" There is undeniable science behind the "gamification" movement that deserves our attention. To learn more about designing a gamification strategy, I highly suggest following Monica Cornetti. Surprising right?
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"Follow the Leader" Featuring Nate Brown
Call Center Weekly
NOVEMBER 8, 2017
From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results. Follow the leader: LinkedIn | Twitter | Blog.
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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention
Noble Systems
MARCH 22, 2021
In the first blog in this 2-part series, we discussed the top healthcare contact center trends. Gamification Accelerates Learning and Improves Retention. For new hire training and ongoing skill and knowledge development and retention, gamification can accelerate learning. 6 Healthcare Call Center Technologies.
4 Ways to Reduce Agent Turnover in Your Contact Centre
Call Design
JULY 22, 2020
In this blog, we have four strategies for contact centres that are hoping to retain their agents and reduce turnover. There is a large variety of workforce management, gamification and automation tools that not only make the jobs of your agents easier but also give them a way to track their growth and performance each day.
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How to Strategically Compete Against Your Peers… And Yourself
Beyond Philosophy
APRIL 6, 2016
For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches. They are looking for better experiences across channels, as well as reasons to spend.
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Top 10 Ways To Boost Contact Center Efficiency & Productivity
Playvox
MARCH 27, 2023
One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!
Innovative Language Learning Technologies: Enhancing Online Education Experiences
JivoChat
MARCH 12, 2023
3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Leading education platforms use gamification elements to enhance the efficiency of learning. Interactive visuals and immersive language experiences enhance students’ ability to achieve their learning goals.
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How to Use QR Codes at Your Outdoor Events This Summer
VirtualPBX
JULY 21, 2023
In this blog, we will explore six creative ways businesses can leverage QR codes with VirtualText at outdoor events to boost engagement, drive sales, and create memorable experiences for attendees. However, it is unfortunate that a significant number of businesses remain unaware of how to use QR codes.
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