2019 Blog Gamification Metrics 
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
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NICE inContact
AUGUST 23, 2019
Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). In fact, 91% of Gen-Z said technology use in the workplace would influence job choice among similar employment offers ( CMO , 2019).
NICE inContact
AUGUST 23, 2019
Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). In fact, 91% of Gen-Z said technology use in the workplace would influence job choice among similar employment offers ( CMO , 2019).
Fonolo
JANUARY 10, 2019
In this blog, you’ll find three of the most notable pros and cons of outsourcing a call center. Close supervision is difficult and, even with a reliable external party who provides the necessary transparency through technology and metrics, you are still placing a vital business function in the hands of someone else.
ChurnZero
JULY 12, 2019
This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Two important components in gamification are surprise and delight. Set Objectives and Target Metrics. Set specific objectives and key metrics that define success. When you think of the reasons why churn happens , what immediately comes to mind?
Vistio
FEBRUARY 1, 2022
With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award. ” Yeah.
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