Noble Systems

JULY 1, 2019

In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.

Gamification 71

Gamification Best practices Contact Center Employee engagement 71

Fonolo

JANUARY 9, 2019

Added to the mix were the frustrating dalliance with AI, the quasi-melding with CRM, the embrace of chatbots, and the rise of RPA. The term “AI”: Less Promiscuous in 2019? So many questions, and so much to watch in 2019. The Top Contact Center Trends to Watch in 2019. All juicy topics worth exploring.

Contact Center 70

Contact Center Gamification voip Chatbots 70

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. A Day in the Life of a CSM Using ChurnZero Wednesday, July 17, 2019 2:00 – 3:00 PM EDT. Upcoming Webinar.

Accountability 75

Accountability Metrics Education Marketing 75

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. Before CustomerSuccessBox, we were using CRM and spreadsheet data for our onboarding. The integration with the customer technology stack ( product telemetry, CRM, support, Billing, Analytics, etc were done).

SaaS 52

SaaS Gamification CRM Accountability 52

NICE inContact

JANUARY 23, 2019

If there is one single area you want to focus on in 2019 for contact center improvement, consider Performance Management. Gamification encourages agent engagement and drives desired outcomes. The post Performance Management – You Know You Need It, and Here’s Why appeared first on NICE inContact Blog.

Management 54

Management Gamification Contact Center CRM 54