ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . 2019 is almost a wrap.

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ShepHyken

DECEMBER 21, 2018

Read Shep’s latest Forbes article: Ten Customer Service/Customer Experience Predictions for 2019. The post Guest Blog: 10 Surefire Ways to Improve CSAT Score appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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CRM Best practices Customer Service Metrics 236

Beyond Philosophy

JANUARY 28, 2019

If you enjoyed this post, you might be interested in the following blogs and podcasts: Why Customer Experience is Dying (And What To Do About It). The post Five Ways to Keep Your CX Program Alive and Well in 2019 appeared first on. To listen in , please click here. Ignoring Customers’ Risk Aversion is Risky Business.

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ShepHyken

MAY 27, 2019

SeesionStack) In this blog post, I’ll focus only on the role customer support plays in a successful marketing strategy. The post 5 Top Customer Service Articles for the Week of May 27, 2019 appeared first on Shep Hyken. 3 Reasons Why Marketing and Support Teams Should Work Together by Valeriya. Follow on Twitter: @Hyken.

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Aspect

MARCH 8, 2019

One of the things we’re most excited about for ACE 2019, which will be held at the Venetian Resort in Las Vegas, July 29 – August 1, is our revamped agenda. Learn more about ACE 2019 here. The post ACE 2019: It’s Go Time! appeared first on Aspect Blogs. Register soon to take advantage of our Super Early-Bird rate.

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Customer Guru

DECEMBER 23, 2018

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru. As we move ahead, customer experience will be the only differentiator between brands.

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Aspect

JUNE 20, 2019

Our ACE 2019 sponsors and exhibitors play a key role in supporting our annual ACE conference and our community! To complement our ACE 2019 theme “ It’s GO Time!” The post Announcing the ACE 2019 Sponsors appeared first on Aspect Blogs. We hope you can join us on July 29-Aug. Hope to see you in Vegas!

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ShepHyken

NOVEMBER 4, 2019

Session Stack has compiled a list that includes customer support stats and reports (from Salesforce, McKinsey and more) to who to follow in social media (experts like Annette Franz, Jeanne Bliss and others) and what Blogs to read (from organizations like Forester and Hubspot). Follow on Twitter: @Hyken.

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ShepHyken

NOVEMBER 15, 2019

In 2019 businesses continue to fund their IVR call solutions as statistics both formal and anecdotal continue to demonstrate the need. The post Guest Blog: Three Surprising Ways You Can Improve the Customer Experience with Cloud IVR appeared first on Shep Hyken.

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Interactive Voice Response Customer Experience Self service Contact Center 234

Aspect

APRIL 18, 2019

In case you haven’t noticed, we’re pretty excited about ACE 2019 , July 29 – August 1. If you’re passionate about sharing your expertise, real-world strategies and knowledge and are available to attend the entire ACE 2019 event we’d love to hear from you. The deadline to submit your proposal is April 30, 2019. Don’t delay!

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HelpCrunch

JANUARY 25, 2019

If you try and google something like ‘customer service in 2019’ or ‘predictions for customer support’, you’ll already find a bunch of articles. The post What does customer service mean to you in 2019? appeared first on HelpCrunch blog. Companies dealing with customer service in one way or another, software providers, [ … ].

Customer Service 115

Customer Service Customer Support Sales Marketing 115

Nextiva

JANUARY 15, 2019

The post Why You Need a Customer Reviews Strategy in 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Through social media and customer review sites, customers easily share their […].

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voip Customer centricity Sales Marketing 130

Nextiva

FEBRUARY 15, 2019

The post The CIO’s Data Breach Response Plan for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. The Identity Theft Resource Center reported a 126% increase in exposed consumer data in 2018. Now, more than ever, it’s important for businesses to plan for […].

voip 118

voip Sales Marketing Customer Experience 118

ShepHyken

SEPTEMBER 27, 2019

It was the Thursday before Memorial Day 2019. The post Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life appeared first on Shep Hyken. In less than 36 hours, my parents were headed to Texas for a two-week vacation.

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Customer Experience Personalization Customer Service Marketing 284

Nextiva

FEBRUARY 28, 2019

The post 25 Working from Home Tips to Slam-Dunk Tasks [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. After all, who wouldn’t want to work whenever they wanted, on […].

voip 134

voip Sales Marketing Customer Experience 134

Contact Center Pipeline

JANUARY 1, 2020

In honor of the year 2020, we bring you the top 20 blog posts […]. What were the hot topics for contact center professionals over the last 12 months? How will that influence your strategic resolutions for the next 12?

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Contact Center Call Center 147

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Published on: January 09, 2019. Pascal Gauvrit, Eptica’s CTO and GDPR Data Protection Officer discusses the impact of the GDPR six months on in this November blog.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. Please CLICK HERE to read the full blog, which is published on our sister company Customer Attuned’s website.

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HelpCrunch

FEBRUARY 8, 2019

The post 14 best customer service tools for a small business in 2019 appeared first on HelpCrunch blog. If you have a small business, your perfect customer service tool is somewhere in the borderland between functionality and pricing. With that in mind, we compared 14 different customer service tools.

Customer Service 115

Customer Service 115

Aspect

JULY 9, 2019

The cost for these sessions is included in your ACE 2019 registration fee, so take advantage of this opportunity. Click here to reserve your complimentary 30-minute coaching session at ACE 2019. The post Meet the Coach at ACE 2019 appeared first on Aspect Blogs. We can’t wait to meet with you! .

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Aspect

AUGUST 14, 2019

ACE is never complete without the ACE Awards and 2019 did not disappoint. 2019 ACE CUSTOMER AWARDS | BEST-OF-BREED . 2019 ACE CUSTOMER AWARDS | INNOVATIVE VISON. 2019 ACE SPEAKER AWARDS | Top Two Speakers. 2019 ACE BIGGEST FAN | Top Two. The post ACE 2019 Recap: ACE Awards – Over the Top? Dr. Debra Bentson.

Coaching 106

Coaching Self service CRM Surveys 106

Enghouse Interactive

JANUARY 27, 2021

Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

Nextiva

JANUARY 25, 2019

The post 2019 Nextiva Reviews & Ratings From Top Sources & Verified Users appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Here’s a quick overview: What is Nextiva? Nextiva Reviews and User Feedback Business […].

voip 104

voip Feedback Sales Marketing 104

teleopti

DECEMBER 13, 2018

What are some of the key trends that will mold business and customer service operations in 2019? The post Guest Blog: Five important trends impacting customer service today and into 2019 appeared first on Teleopti Blog. Head to the full Pelorus Report. Dick Bucci. Founder and Chief Analyst. Pelorus Associates.

Customer Service 48

Customer Service Banking Contact Center Self service 48

GetFeedback

SEPTEMBER 2, 2019

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.

Customer centricity 84

Customer centricity Airlines Finance Technology 84

bold360 Blog

DECEMBER 19, 2018

So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year we see AI move from a position of augmenting an experience to becoming a full-fledged assistant. 2019 will be the year that consumers stop compromising. appeared first on Bold360 Blog.

Chatbots 78

Chatbots Personalization Technology Customer Experience 78

360Connext

NOVEMBER 16, 2018

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?

Customer effort 120

Customer effort Journey mapping Wait times Customer centricity 120

VirtualPBX

NOVEMBER 26, 2019

Today’s blog will be supported by our competitors’ opinions about the best VoIP phones of 2019 and 2020. In its article this year, The 8 Best Office Phones of 2019 , which was updated as recently as Nov. The Best VoIP Phones of 2019 and 2020. We’re going to do something a little different today. See what they have to say.

voip 89

voip Wireless Accountability Sales 89

VirtualPBX

NOVEMBER 5, 2019

The changing of leaves has signaled the countdown to Small Business Saturday 2019 for many local retailers. This short blog will show how VirtualPBX Phone Plan can help establish your holiday marketing efforts and compliment a Small Business Saturday event kit meant to impress shoppers at your doorstep.

voip 78

voip Marketing 78

HelpCrunch

APRIL 2, 2019

From chatbots to big data - we share our thoughts on 6 main customer support trends in 2019. The post The future of customer support: 5 facts and 6 trends to watch in 2019 appeared first on HelpCrunch blog. The future of customer support is not that far from us.

Customer Support 97

Customer Support Big data Chatbots Customer Service 97

ProProfs Blog

FEBRUARY 13, 2019

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Now that you have realized how customer service experience affects your business results, it’s time you strategize and follow these customer service trends in 2019. Trend #1 – Human Touch remains Paramount.

Customer Support 117

Customer Support Multichannel Enterprise Self service 117

Aspect

AUGUST 7, 2019

If you missed ACE 2019 last week you may have been suffering from some serious #FOMO (fear of missing out). The post ACE 2019 Recap: Aspect Master Program appeared first on Aspect Blogs. Are you making your plans for ACE 2020 yet? Congratulations to all of our Master Program participants!

Interactive Voice Response 73

Interactive Voice Response Best practices Feedback Management 73

Aspect

JULY 11, 2019

Are you ready to elevate your customer service at ACE 2019 ? . We can’t wait to see you at ACE 2019 ! . Click here to reserve your complimentary 30-minute coaching session at ACE 2019. The cost for these sessions is included as a part of your ACE 2019 investment; so take advantage of this opportunity.

Self service 88

Self service Coaching Engineering Best practices 88

Nuance

DECEMBER 2, 2019

Each year I challenge my team to reflect on their discussions with law enforcement professionals, the trends taking shape in law enforcement, and ultimately how our exhibit and activities at IACP will […] The post Making a difference at IACP 2019 appeared first on What’s next. This is a summary.

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Nextiva

NOVEMBER 20, 2018

The post 100 Essential Customer Service Statistics and Trends for 2019 appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Customer Service 87

Customer Service voip Sales Marketing 87

HelpCrunch

MARCH 28, 2019

The post 8 Zendesk competitors: which help desk software should you choose in 2019? appeared first on HelpCrunch blog. Zendesk is not your only option. Check these 8 Zendesk competitors to make a better choice.

Customer Service 97

Customer Service 97

Guru

DECEMBER 3, 2019

Somehow, 2019 has (nearly) come to a conclusion. From your favorite blog posts to a look back at all of the improvements and new product features Guru rolled out in 2019, we've got the knowledge you needed this year, plus a sneak peek at what's coming up in 2020.

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