Many companies launch voice of the customer (VOC) programs to demonstrate that they’re listening, but fall short when it comes to closing the loop. They fail to follow up and take action on customer feedback—so they fail to realize significant business impact from their VOC programs.
The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.
Artificial intelligence (AI) is rapidly evolving, promising transformative impacts on our daily lives. Yet, as AI systems become increasingly sophisticated, establishing trust in their capabilities becomes paramount.
As part of our new Customer Feedback Unplugged video series, I sat down with Jennifer Passini, Ph.D., director of experience consulting at NICE, to talk about the significance of voice of the customer (VOC) in supporting digital transformation.
These semi-translucent blue words first lit up the silver screen in 1977, kicking off an unprecedented visual and auditory experience. Star Wars became a phenomenon instantly.