latest post
Improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.
Victoria Beverly
April 24, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
Contact center
Madeline Jacobson
April 17, 2024
Compliance and QA
Traditional call listening is inefficient, but you can improve it using technology. Here's how.
Don Davey
April 10, 2024
Learn how quality assurance and quality control differ, and how contact center leaders contribute to both.
April 5, 2024
Discover the power of speech analytics. Explore its significance and potential to transform your business insights.
April 3, 2024
Customer Experience
AI
Customer satisfaction (CSAT) surveys are embedded into many CX programs, but are they effective?
March 27, 2024
Discover how technology helps transform after call work (ACW) in call centers.
March 20, 2024
Post-call surveys are an industry standard when it comes to assessing customer experience.
March 15, 2024
Learn how AI can increase efficiency and give people more time to spend on the activities they're best at.
March 13, 2024
Learn how to improve call center agent performance using conversation intelligence.
March 6, 2024
Get the latest insights from the Tethr team and level up the metrics that matter!