latest post
Learn about 2 approaches to searching call transcripts and how they impact productivity and accuracy.
Madeline Jacobson
May 8, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
How to improve your chatbot's efficiency and performance with insights from conversation intelligence.
Victoria Beverly
May 1, 2024
Contact center
Improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.
April 24, 2024
April 17, 2024
Compliance and QA
Traditional call listening is inefficient, but you can improve it using technology. Here's how.
Don Davey
April 10, 2024
Learn how quality assurance and quality control differ, and how contact center leaders contribute to both.
April 5, 2024
Discover the power of speech analytics. Explore its significance and potential to transform your business insights.
April 3, 2024
Customer Experience
AI
Customer satisfaction (CSAT) surveys are embedded into many CX programs, but are they effective?
March 27, 2024
Discover how technology helps transform after call work (ACW) in call centers.
March 20, 2024
Post-call surveys are an industry standard when it comes to assessing customer experience.
March 15, 2024
Get the latest insights from the Tethr team and level up the metrics that matter!