latest post
See how Tethr is working with Gladly, the people-centered customer service platform.
Madeline Jacobson
June 5, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
Company
Tethr and Awaken Intelligence are becoming Creovai, bringing together best-in-class conversation analytics and real-time agent assistance.
Robert Beasley
June 3, 2024
Customer Experience
Learn how to measure CSAT effectively with traditional methods and discover innovative new approaches to boost your insights.
Victoria Beverly
May 29, 2024
AI
Contact center
Tethr’s approach to sentiment analysis taps into customer conversation insights that drive CX improvements.
Tom Shepherd
May 22, 2024
Conversation intelligence technology helps contact center leaders go beyond basic agent analytics for better customer service.
May 15, 2024
Using Tethr
Learn about 2 approaches to searching call transcripts and how they impact productivity and accuracy.
May 8, 2024
Learn the differences between CSAT vs NPS vs CES and when to use these customer experience metrics.
May 7, 2024
How to improve your chatbot's efficiency and performance with insights from conversation intelligence.
May 1, 2024
Improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.
April 24, 2024
April 17, 2024
Get the latest insights from the Tethr team and level up the metrics that matter!