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When Should You Upgrade CS Software?

Totango

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

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What Is Sales Enablement? (6 Key Sales Enablement KPIs)

JustCall

Maximizes profitability as you can not only capitalize on cross-selling and upselling opportunities but also discover high-potential revenue generation opportunities. Also, it might help in identifying untapped revenue potential that would otherwise go ignored. 6 Sales Enablement KPIs to Measure. Conversion Rate.

Sales 52
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Ways Conversational AI Can Drive eCommerce Sales

JustCall

Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences. Conversational AI draws from high volumes of demographic, psychographic, and behavioral customer data to tailor bespoke marketing campaigns.

Sales 52
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The Importance of Customer Success Segmentation

ChurnZero

This can come into play with product or service development, marketing, and Customer Success. Your portfolio of customers could include companies from various industries that are all of different sizes and generate widely different amounts of revenue each year. Needs-Based Segmentation.

SaaS 96
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The Importance of Customer Success Segmentation

ChurnZero

This can come into play with product or service development, marketing, and Customer Success. Your portfolio of customers could include companies from various industries that are all of different sizes and generate widely different amounts of revenue each year. How do I choose a Customer Success segmentation model ?

SaaS 52
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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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Dec 17 – Customer Success Jobs

SmartKarrot

Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Continue to look at the customers’ usage & historic journey and predict future trends.