Totango

NOVEMBER 23, 2021

These issues can be addressed by using a CS platform that collects data from all stages of your customer journey and displays them through user-friendly dashboards and reports. You Can’t Evaluate Customer Health. How can you tell if your customers are satisfied or dissatisfied? A solution to this issue is customer health score.

Upselling 92

Upselling CRM Revenue potential Feedback 92

JustCall

AUGUST 8, 2023

For the uninitiated, conversational AI allows brands to simulate human conversations to instantaneously and meaningfully interact with customers. Personalize Marketing Campaigns It was back in 2015 when Forrester discovered that 8 out of 10 consumers would choose and pay more for a brand that offers personalized services or experiences.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

SmartKarrot

DECEMBER 17, 2021

Identify and implement steps to retain and delight customers, to ensure contract renewal and expansion. Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Collaborate with COO to continue building and hiring the customer success team.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

SmartKarrot

MAY 19, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Work with the Talent Directors to identify client opportunities and support commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

Revenue potential 19

Revenue potential Government Consulting Consulting 19

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. According to Deloitte 2019 Enterprise Customer Success Study and Outlook, approximately 70 percent of the respondents have had CS teams in operation for more than two years, while 45 percent reported.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

The answer for many businesses was customer engagement software. Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. Here’s a quick glance at what’s included in this post: What Is Customer Engagement Software.

CRM 49

CRM Marketing Multichannel Self service 49