Mindtouch

JANUARY 24, 2017

E-commerce is missing out on the chance to augment the consumer’s experience with the expert knowledge that is typically relegated to post-sale documentation. While research shows that 79% of consumers rely on this to make purchase decisions, 37% of those consumers also rely on product documentation.

Scripts 48

Scripts Sales Feedback Personalization 48

AWS Machine Learning

DECEMBER 22, 2023

To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation. With these updates to SMP’s APIs, you can now realize the performance benefits of SageMaker and the SMP library without overhauling your existing PyTorch FSDP training scripts.

Scripts 105

Scripts APIs Engineering Finance 105

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Best practices 83

Best practices Scripts Construction Management 83

AWS Machine Learning

JANUARY 9, 2023

wiki, informational web sites, self-service help pages, internal documentation, etc.) The intended meaning of both query and document can be lost because the search is reduced to matching component keywords and terms. Create test indexes, and load some sample documents. Create and start OpenSearch using the Quickstart script.

Scripts 84

Scripts APIs Engineering Transportation 84

Zingtree

JULY 7, 2015

This documentation is for Zingtree Classic. We’re getting a lot of interest from Zendesk customers with Live Support and Call Center needs, so we’ve taken the past week to update our Zendesk Agent Scripting App to Version 4. Zingtree Classic. Click the tab above if you are using the New Experience (Beta). . Panels View.

Scripts 62

Scripts Call Center 62

AWS Machine Learning

APRIL 22, 2024

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 92

Scripts Engineering Management Benchmark 92

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 93

Scripts Construction APIs Healthcare 93

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

APIs 120

APIs Healthcare Scripts Enterprise 120

AWS Machine Learning

JUNE 15, 2022

Amazon Kendra uses deep learning and reading comprehension to deliver precise answers, and returns a list of ranked documents that match the search query for you to choose from. We first ingest a set of documents, along with their metadata, into an Amazon Kendra index. Solution overview.

APIs 74

APIs Scripts Technology Engineering 74

AWS Machine Learning

MAY 16, 2023

As a JumpStart model hub customer, you get improved performance without having to maintain the model script outside of the SageMaker SDK. The inference script is prepacked with the model artifact. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

Chatbots 88

Chatbots Scripts APIs Feedback 88

AWS Machine Learning

MARCH 20, 2023

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. To access the code and documentation, refer to the GitHub repo. py scripts for testing. Create a Docker image to deploy the model in SageMaker using the BYOC approach.

Calibration 82

Calibration Scripts Benchmark APIs 82

CSM Magazine

MARCH 25, 2024

Role-playing exercises and scripts can guide them through a variety of tough scenarios. Stay Professional : Maintain a professional demeanor and use a script if available to ensure the message is conveyed correctly. Document the Call : Notate the customer’s account with details of the incident and actions taken.

Scripts 52

Scripts Call Center Contact Center Customer Service 52

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 111

Scripts Best practices Engineering Accountability 111

ShepHyken

APRIL 21, 2023

You can give your team a script that they either memorize or copy and paste. Juggling multiple documents and windows is cumbersome and inefficient. Maintain customer satisfaction in text-based communications It’s fairly easy to stay consistent with text-based customer service teams—like email, online chat, and social media.

Customer Service 156

Customer Service Scripts Accountability Customer Experience 156

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 72

Enterprise Scripts Best practices Analytics 72

Spearline

JULY 21, 2022

Flip the script With testingRTC, you only need to write scripts once, you can then run them multiple times and scale them up or down as you see fit. testingRTC simulates any user behavior using our powerful Nightwatch scripting, you can manage these scripts via our handy git integration.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

MAY 22, 2023

The test data consists of three different paragraphs, one on the Australian city of Adelaide from the first two paragraphs of it Wikipedia page , one regarding Amazon Elastic Block Store (Amazon EBS) from the Amazon EBS documentation , and one of Amazon Comprehend from the Amazon Comprehend documentation.

APIs 95

APIs Scripts Metrics Accountability 95

ChurnZero

JANUARY 10, 2023

Just ask Customer Success AI for a new cadence of emails, a call script, or a list of strategy ideas, for example. Starting today, you can ask ChurnZero to create you a new cadence of emails, a list of strategic or tactical ideas, or maybe a call script designed for a specific customer escalation.

Scripts 98

Scripts 98

CSM Magazine

APRIL 17, 2024

Providing extensive online support documentation can help customers with commonly asked questions to increase bandwidth and support downstream workflows as needed. Tools powered by AI technology like ChatGPT can help speed case resolution by identifying familiar types of inquiries and responding with automated emails and/or scripts.

Customer Service 59

Customer Service Scripts Banking Analytics 59

Dialer 360

JANUARY 8, 2019

Are you ready to start making useful debt collection scripts? Keep in mind that you have to prepare a sample script. These are collection scripts which you can modify for email and SMS. Then give them the debt collection for the script. The other way in revising your collection and script. Silence and Listen.

Scripts 23

Scripts Accountability Personalization Telemarketing 23

Fonolo

DECEMBER 8, 2023

Our 2024 trends document covers it all. That means they can have conversations and answer questions far beyond a simple script. For example, big data makes things like hyper-personalized customer service possible, but it also puts enormous stress on data security. Both are hot-button topics this year.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 108

Analytics APIs Engineering Construction 108

CSM Magazine

DECEMBER 9, 2021

Empirix, an Infovista company, has announced the launch of Hammer Voice Explorer (HVE), an innovative solution to discover the paths in an Interactive Voice Response (IVR) system and automatically create accurate documentation and testing scripts to help streamline adoption of cloud contact centers.

Cloud contact 52

Cloud contact Interactive Voice Response Contact Center Scripts 52

Nicereply

MARCH 30, 2022

An AI-backed Knowledge base increases the findability of information multifold where agents can search within the documents and access the relevant information instead of going through the whole document. Firstly, a consolidated knowledge base improves the searchability and findability of information.

Customer Service 96

Customer Service Scripts Call Center Customer Support 96

Babelforce

SEPTEMBER 15, 2021

4 Go beyond scripts. Scripts help agents provide great customer service. Instead, teach agents the ideas behind the scripts so they are better equipped to help in a variety of situations. This could include highlighting help documentation or pointing out upselling or cross-selling opportunities. Case study: LUX Resorts.

Call Center 102

Call Center Scripts Contact Center Airlines 102

JustCall

APRIL 15, 2024

They are forced to rigidly follow scripts and procedures. They feel stifled by having to follow set procedures and scripts rigidly, which makes them feel undervalued. Try to ensure agents have enough time between calls for documentation and short breaks. Every call is scrutinized rather than being trusted to do their jobs.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 83

Scripts Engineering APIs Consulting 83

AWS Machine Learning

DECEMBER 21, 2022

For an example of how to do this, see the Athena documentation. To schedule the procedures, you set up an AWS Glue job using a Python shell script and create an AWS Glue job schedule. Next, you need to create a Python script to run the Iceberg procedures. You can find the sample script in GitHub. AWS Glue Job setup.

Scripts 76

Scripts Engineering APIs Big data 76

NobelBiz

MARCH 14, 2023

Develop and implement standard call scripts that are compliant with regulations and provide consistency across all agents. Absence of Standardized Call Scripts The absence of standard call scripts often leads to inconsistent messaging and compliance problems. Regularly review and update call scripts.

Contact Center 52

Contact Center Scripts Call Center Government 52

AWS Machine Learning

AUGUST 8, 2023

install-scripts chmod +x install-history-server.sh./install-history-server.sh script and attach it to an existing SageMaker Studio domain. install-scripts chmod +x uninstall-history-server.sh./uninstall-history-server.sh The sm-spark-cli enables managing Spark History Server without leaving SageMaker Studio.

Scripts 70

Scripts Engineering Big data Management 70

AWS Machine Learning

MAY 10, 2023

TensorFlow and PyTorch projects both endorse and use TensorBoard in their official documentation and examples. Solution overview A typical training job for deep learning in SageMaker consists of two main steps: preparing a training script and configuring a SageMaker training job launcher. strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Scripts 76

Scripts Metrics Construction APIs 76

JustCall

APRIL 3, 2024

Easy AI integration with JustCall AI and conversation intelligence features (Example: real-time AI agent assist that offers on-screen scripts). It provides on-screen scripts for clear and consistent messaging. Personalize interactions with on-screen scripts. Provide exceptional service with on-screen scripts and call tagging.

Sales 52

Sales CRM Scripts APIs 52

Beyond Philosophy

OCTOBER 22, 2020

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

Journey mapping 288

Journey mapping Consulting Consulting Advertising 288

AWS Machine Learning

FEBRUARY 1, 2023

These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Create a training container image Next, we need to create a training container image that includes the PyTorch training script along with any dependencies.

Scripts 94

Scripts Benchmark Management Enterprise 94

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed. join(", "), }; }).catch((error)

Engineering 102

Engineering APIs Scripts Enterprise 102

AWS Machine Learning

JULY 24, 2023

Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. This script could be used for most models available on Hugging Face. code as the entry point.

Scripts 76

Scripts APIs Engineering Best practices 76