AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 88

Scripts Construction APIs Healthcare 88

AWS Machine Learning

MARCH 20, 2023

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. To access the code and documentation, refer to the GitHub repo. py scripts for testing. Create a Docker image to deploy the model in SageMaker using the BYOC approach.

Calibration 79

Calibration Scripts Benchmark APIs 79

Fonolo

DECEMBER 15, 2022

The Executive Guide to Improving 6 Contact Center Metrics. Keep them up to date on new policies, best customer support practices, adjustments to the call center script, and more. As a contact center leader, it’s easy to get caught up in high-level metrics and reports. Improve the Customer Journey.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

AWS Machine Learning

AUGUST 3, 2022

Amazon Comprehend is a natural-language processing (NLP) service you can use to automatically extract entities, key phrases, language, sentiments, and other insights from documents. All you need to do is load your dataset of documents and annotations, and use the Amazon Comprehend console, AWS CLI, or APIs to create the model.

Benchmark 68

Benchmark APIs Metrics Scripts 68

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 70

Enterprise Scripts Best practices Analytics 70

AWS Machine Learning

MAY 22, 2023

You can monitor performance metrics such as training and validation loss using Amazon CloudWatch during training. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document. Use Amazon Comprehend to create new products based on understanding the structure of documents.

APIs 90

APIs Scripts Metrics Accountability 90

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

APIs 69

APIs Metrics Accountability Scripts 69

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Interactive agent scripts from Zingtree solve this problem. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. git+[link] ffmpeg-python Create an inference script to load the models and run inference Next, we create a custom inference.py

Technology 95

Technology Scripts Engineering Entertainment 95

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. For a quantitative analysis of the generated impression, we use ROUGE (Recall-Oriented Understudy for Gisting Evaluation), the most commonly used metric for evaluating summarization.

Healthcare 112

Healthcare APIs Scripts Metrics 112

JustCall

APRIL 4, 2023

Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software. Following scripts : Call center agents may also be required to follow specific scripts or call flows when handling certain types of calls or customer inquiries.

Call Center 52

Call Center call center software Upselling Scripts 52

AWS Machine Learning

DECEMBER 21, 2022

For an example of how to do this, see the Athena documentation. To schedule the procedures, you set up an AWS Glue job using a Python shell script and create an AWS Glue job schedule. Next, you need to create a Python script to run the Iceberg procedures. You can find the sample script in GitHub. AWS Glue Job setup.

Scripts 74

Scripts Engineering APIs Big data 74

Fonolo

AUGUST 4, 2022

Script adherence. Call center performance isn’t just about individual agents and metrics. There are two sections—one for contact center metrics overall, and another for individual agent performance. Consider hanging a bulletin-sized snapshot documenting your overall call center performance every month or quarter.

Call Center 81

Call Center Abandon rate Contact Center Average Handle Time 81

AWS Machine Learning

FEBRUARY 1, 2023

These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. Create a training container image Next, we need to create a training container image that includes the PyTorch training script along with any dependencies.

Scripts 92

Scripts Benchmark Management Enterprise 92

NobelBiz

MARCH 14, 2023

Develop and implement standard call scripts that are compliant with regulations and provide consistency across all agents. This data may include call recordings, customer information, and performance metrics. Inconsistent messaging: The absence of standard call scripts can lead to agents providing inconsistent messaging to consumers.

Contact Center 52

Contact Center Scripts Call Center Government 52

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 101

Analytics APIs Engineering Construction 101

Call Experts

APRIL 8, 2024

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Performance Metrics in the Call Center Call center operations rely heavily on performance metrics to evaluate and improve efficiency.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents. Request Price Quote.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

AWS Machine Learning

JULY 24, 2023

Based on these metrics an informed decision can be made. Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. 3 Inf1.24xlarge 16 64 1.5

Scripts 73

Scripts APIs Engineering Best practices 73

SharpenCX

JULY 26, 2023

It’s time to stop viewing call center metrics as an end result. For instance, a standard call center metric like call duration becomes more valuable when you compare it to industry averages. From there, you can set goals for improving the metric. In team and 1:1 meetings, walk employees through the metrics and why they matter.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

aircall

OCTOBER 6, 2021

Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities. However, they also shouldn’t rely too heavily on scripts). This includes documentation they can reference when working independently. Build a Standardized Process .

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

APRIL 19, 2023

Our data scientists train the model in Python using tools like PyTorch and save the model as PyTorch scripts. Ideally, we instead want to load the model PyTorch scripts, extract the features from model input, and run model inference entirely in Java. However, a few issues came with this solution.

Engineering 76

Engineering APIs Scripts Education 76

Callminer

MAY 26, 2020

At the heart of most technological optimizations implemented within a successful call center are fine-tuned metrics. Keeping tabs on the right metrics can make consistent improvement notably simpler over the long term. However, not all metrics make sense for a growing call center to monitor. Peak Hour Traffic.

Call Center 340

Call Center Metrics Average Handle Time First call resolution 340

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. Kirk Chewning. kirkchewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

JANUARY 17, 2023

Extract and analyze data from documents. The JumpStart solution templates cover a variety of use cases, under each of which several different solution templates are offered (this Document Understanding solution is under the “Extract and analyze data from documents” use case). Predictive maintenance. Churn prediction.

Calibration 71

Calibration Metrics Accountability Technical Support 71

Call Experts

OCTOBER 19, 2023

In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent. Performance Metrics in the Call Center Call center operations rely heavily on performance metrics to evaluate and improve efficiency.

Call Center 59

Call Center Average Handle Time Coaching Metrics 59

Global Response

DECEMBER 21, 2022

If Customer Satisfaction Scores (CSAT) is a metric you’re tracking (and it should be!), A QA process can also help point to areas where your scripts or procedures are weak and need additional processes to be more compliant. As you build out your process, create documentation around each step of the process.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

AWS Machine Learning

NOVEMBER 16, 2022

Enhanced monitoring and observability for ML workloads including Amazon EKS, Kubeflow metrics, and application logs using Prometheus, Grafana, and Amazon CloudWatch integrations. Automated deployment options have been improved and simplified using Kustomize scripts and Helm charts. Kubeflow on AWS 1.6.1 and PyTorch 1.12.1.

Metrics 68

Metrics Scripts Enterprise APIs 68

JustCall

MARCH 10, 2023

Improved Metrics From the above benefits of call flow, it is evident that it improves the overall performance of the call center as a whole. As such, it can be a reflection of key performance metrics like CSAT scores, average handle time, average hold times, FCR, net promoter score (NPS), etc., The same goes for call flows.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

AWS Machine Learning

NOVEMBER 16, 2022

Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model. For the permissions for this model package group, you can create a JSON document resembling the following code. This script also splits the dataset into training and test datasets.

Accountability 83

Accountability Best practices Scripts Engineering 83

AWS Machine Learning

AUGUST 16, 2023

The images document the land cover, or physical surface features, of ten European countries between June 2017 and May 2018. To train the classifier, we create a SageMaker PyTorch Estimator that runs the training script, eval_linear.py. We add the following code to the init_distributed_mode function in the util.py

Scripts 72

Scripts Analytics Technology Benchmark 72

Fonolo

JANUARY 31, 2023

To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Because this will be a living document, it’s important to keep track of where this document lives to minimize the chances of your employees using outdated information. Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Nicereply

OCTOBER 4, 2022

Go above and beyond for the customer (instead of simply following a script). Customer Satisfaction, or CSAT, is a commonly used metric t hat measures a customer’s feelings regarding a recent interaction. Tools like Guru and Notion are foundational to making documentation a habit for everyone across your organization.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Anexa BPO

JUNE 15, 2022

Standard operating procedures : Be sure these are documented so that your reps have ready access to consistent information. Call metrics: The customer service team should be monitored and measured on the basis of wait times, dropped calls, first call resolution and customer satisfaction. Do your reps think outside the box?

Call Center 52

Call Center Customer Service outsourcing Business Process Outsourcing 52

Enghouse Interactive

APRIL 23, 2021

You can also use it to evaluate the customer experience, combining sentiment analysis and metrics around First Contact Resolution (FCR). Previously ensuring that scripts were effective was a time-consuming, manual process. Companies can then take steps to modify either the agent approach or the script.

Scripts 45

Scripts Analytics Best practices Technology 45

SharpenCX

DECEMBER 16, 2020

Don’t force your agents to follow strict scripts and adhere to impossible policies. Use metrics and data to support your coaching conversations. You document those processes as a reference point for your team. Clearly communicate and document goals and target metrics to each agent at the beginning of each quarter.

Management 76

Management Customer Service Coaching Contact Center 76