CSM Magazine

MARCH 25, 2024

Role-playing exercises and scripts can guide them through a variety of tough scenarios. Stay Professional : Maintain a professional demeanor and use a script if available to ensure the message is conveyed correctly. Document the Call : Notate the customer’s account with details of the incident and actions taken.

Scripts 52

Scripts Call Center Contact Center Customer Service 52

AWS Machine Learning

MARCH 20, 2023

Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. To access the code and documentation, refer to the GitHub repo. For more information, refer to Lower Numerical Precision Deep Learning Inference and Training.

Calibration 78

Calibration Scripts Benchmark APIs 78

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 88

Scripts Construction APIs Healthcare 88

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. Is this the right Conversational AI provider for my CX needs?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

Fonolo

DECEMBER 8, 2023

Our 2024 trends document covers it all. That means they can have conversations and answer questions far beyond a simple script. Once you’re on the line with an agent, AI-assist will also ensure your full transaction history and account details are pre-populated, so you don’t need to repeat your information.

Contact Center 81

Contact Center Big data Chatbots Scripts 81

AWS Machine Learning

MAY 16, 2023

As a JumpStart model hub customer, you get improved performance without having to maintain the model script outside of the SageMaker SDK. The inference script is prepacked with the model artifact. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

Chatbots 85

Chatbots Scripts APIs Feedback 85

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 103

Scripts Best practices Engineering Accountability 103

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

Dialer 360

JANUARY 8, 2019

Are you ready to start making useful debt collection scripts? The past due accounts but aren’t sure same where and how to begin. Make a collection with a due account that to prepare for anything. Keep in mind that you have to prepare a sample script. Business person and accounts team often ignore making collection calls.

Scripts 23

Scripts Accountability Personalization Telemarketing 23

AWS Machine Learning

MAY 22, 2023

Prerequisites To get started, all you need is an AWS account in which you can use Studio. Use the following code to point to the location of the data and set up the output location in a bucket in your account: from sagemaker.s3 Use Amazon Comprehend to create new products based on understanding the structure of documents.

APIs 89

APIs Scripts Metrics Accountability 89

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. For an example of how to do this, see the Athena documentation. To schedule the procedures, you set up an AWS Glue job using a Python shell script and create an AWS Glue job schedule. Select Python Shell script editor.

Scripts 73

Scripts Engineering APIs Big data 73

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

APIs 68

APIs Metrics Accountability Scripts 68

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 80

Scripts Engineering APIs Consulting 80

SharpenCX

APRIL 22, 2021

Once agents feel calm and ready to tackle even the most heated interactions, they can flip the script and use positive language with the customer. How agents can handle complainers (+ example scripts): Empathize. Read Next] The 6 live chat support scripts you need in your internal knowledge base. Commit to going the extra mile.

Scripts 128

Scripts Coaching Call Center Accountability 128

AWS Machine Learning

MAY 10, 2023

TensorFlow and PyTorch projects both endorse and use TensorBoard in their official documentation and examples. Solution overview A typical training job for deep learning in SageMaker consists of two main steps: preparing a training script and configuring a SageMaker training job launcher. strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Scripts 73

Scripts Metrics Construction APIs 73

AWS Machine Learning

MAY 25, 2023

A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt. Chunking of knowledge base documents. Implementing the question answering task.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

FEBRUARY 1, 2023

These images contain the Neuron SDK (excluding the Neuron driver, which runs directly on the Trn1 instances), PyTorch training script, and required dependencies. The tutorial shows how to determine which Availability Zones will allow for Trn1 instances within your AWS account.

Scripts 91

Scripts Benchmark Management Enterprise 91

Satrix Solutions

JANUARY 29, 2021

Designing a closed loop training process that enables the CS team to prepare, conduct, and document the closed loop follow-up to a customer feedback survey will ultimately lead to the team acquiring better emotional intelligence traits. Have the Customer Success team document the feedback they receive during the closed loop process.

Scripts 78

Scripts Surveys Feedback Customer centricity 78

Nexmo

OCTOBER 7, 2020

Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard. Web Component polyfill --> <script src="[link]. <!-- ” The documentation has more info and offers alternatives.

APIs 118

APIs Scripts Accountability 118

UJET

SEPTEMBER 10, 2019

Live chat and text (combined) account of 27 percent of preferred service channels. For each chat, agents will need to reply to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and any number of other tasks. Doesn’t Need a Script.

Scripts 99

Scripts Entertainment Self service Accountability 99

AWS Machine Learning

FEBRUARY 13, 2023

An administrator can run the AWS CDK script provided in the GitHub repo via the AWS Management Console or in the terminal after loading the code in their environment. Make sure you have the credentials and permissions to deploy the AWS CDK stack into your account. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 73

Scripts Best practices Transportation Construction 73

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Analytics 101

Analytics APIs Engineering Construction 101

Quality Contact Solutions

SEPTEMBER 14, 2022

Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. This will also give you a good idea if the script is laid out well for the telemarketing agents.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

AWS Machine Learning

JULY 24, 2023

Clone the Github repository The GitHub repo provides all the scripts necessary to deploy models using FastAPI on NeuronCores on AWS Inferentia instances. script in the fastapi and trace-model folders use this to create Docker images. This script could be used for most models available on Hugging Face. code as the entry point.

Scripts 72

Scripts APIs Engineering Best practices 72

AWS Machine Learning

JUNE 10, 2022

Text recognition for labels, signs, and documents – Take a picture with your smartphone of any label, sign, or document, and the app reads it out loud for you. Generally speaking, the SDK for JavaScript provides access to AWS services in either browser scripts or Node.js; for this sample project, the SDK is used in browser scripts.

Scripts 75

Scripts APIs Accountability Engineering 75

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

SEPTEMBER 16, 2022

As the following figure shows, the script PRTP Pre-Gen invokes Amazon Polly to generate the audio. If the extract config is omitted, the pre-gen script makes a sensible choice of text to extract from the body of the page. Add lexicon for pronuniciation of NE NW SE NW #Script invokes aws polly put-lexicon./addlexicon.sh.

Scripts 70

Scripts Accountability Enterprise Technology 70

Help Scout

JULY 13, 2021

Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Be careful about scripting customer service responses too tightly. How Bare you?

Customer Service 136

Customer Service Scripts Chatbots Airlines 136

AWS Machine Learning

SEPTEMBER 28, 2022

Pipelines continues to innovate its developer experience, and with these recent releases, you can now use the service in a more customized way: 2.99.0 , 2.101.1 , 2.102.0 , 2.104.0 – Updated documentation on PipelineVariable usage for estimator, processor, tuner, transformer, and model base classes, Amazon models, and framework models.

Scripts 70

Scripts Engineering APIs Management 70

Quality Contact Solutions

DECEMBER 31, 1969

Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services. And she works hard to deliver client proposals and requested documents on time and in a manner that helps prospects make a timely business decision. Meet Julie Kramme. Julie is never satisfied with good.

Telemarketing 66

Telemarketing Automotive outsourcing Healthcare 66

JustCall

APRIL 4, 2023

Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software. Following scripts : Call center agents may also be required to follow specific scripts or call flows when handling certain types of calls or customer inquiries.

Call Center 52

Call Center call center software Upselling Scripts 52

aircall

OCTOBER 6, 2021

You need to create an individualized experience for your company that keeps everyone on the same page while also taking into account what’s unique about where they work. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities.

Sales 117

Sales Scripts Best practices Feedback 117

AWS Machine Learning

JANUARY 17, 2023

Extract and analyze data from documents. The JumpStart solution templates cover a variety of use cases, under each of which several different solution templates are offered (this Document Understanding solution is under the “Extract and analyze data from documents” use case). Predictive maintenance. Churn prediction.

Calibration 70

Calibration Metrics Accountability Technical Support 70

Callminer

AUGUST 1, 2017

Training documentation needs to be updated regularly, and on-going training is important for improving efficiency. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MARCH 23, 2023

upload file(fname) In this example, we’re using script-mode on a natively supported framework within SageMaker ( scikit-learn ), where we instantiate our default SageMaker SKLearn estimator with a custom training script to handle the encrypted data during inference. default_bucket() upload _path = f"training data/fhe train.csv" boto3.Session().resource("s3").Bucket

Scripts 95

Scripts APIs Government Analytics 95

Arbeit

JULY 11, 2022

You don’t need complicated scripting software or integrations, either. As for a way to keep track of opt-ins, most collection software offers easy ways to notate accounts. The real-life conversations with consumers – AKA, when you have them on the phone – are one of the best times to ask for opt-in consent.

Scripts 52

Scripts Accountability Technology Management 52

AWS Machine Learning

MAY 23, 2023

Original content production, code generation, customer service enhancement, and document summarization are typical use cases of generative AI. Model data is stored on Amazon Simple Storage Service (Amazon S3) in the JumpStart account. Prerequisites You must have the following prerequisites: An AWS account The AWS CLI v2 Python 3.6

APIs 91

APIs Accountability Construction Management 91